Truong DieuHoa 1990 Nhân sự

CURRICULUM VITAE
PERSONAL INFORMATION
Full name:
TRUONG DIEU HOA
Gender:
Male
Date of birth:
08/16/1990
Contact address:
38 Han Hai Nguyen Street, Ward 16, District 11, HCMC
Cell phone:
E-mail:
EDUCATION
RECORD
Bachelor of Finance and Banking
Industrial University, HCMC, Vietnam
WORKING

EXPERIENCE
2014-2018:
Work at Accounts Department in AF Group Vietnam Company Limited
– 01/01/2018 to 07/31/2018 :
Assistant Account Manager
– 09/01/2016 to 12/31/2017 :
Account Supervisor
– 07/14/2014 to 08/31/2016 :
Account coordinator
 Order satisfaction:
+ Monitoring the processes of production and checking closely the progress.
+ Ensuring the accuracy and timely processing of orders.
+ Handle orders by telephone, email, contact to resolve any queries, even come to customer
to negotiate directly for quality problems.
+ Communicate with related departments and customers to guarantee all promises were
delivered.
+ Negotiate/convince customers to accept if any delays and arrange alternative delivery
dates as soon as possible, avoid any extra charges or affect to payment schedule.
+ Resolve all problems and deal with complaints.
+ Addressed customer questions and concerns regarding products prices and availability.
+ Strong track record in developing long standing productive partnerships.
 Coordination:
+ Work in cooperation with all internal departments in processing of all orders with accuracy
and timeliness.
+ Identify client issues and work with Sales team/Technical staffs to ensure issues are
resolved quickly.
+ Contact Production team in manufacturing.
+ Contact Logistics for delivery queries, provide shipping document and highlight carefully
the delivery terms for each customer.
 Manage:
+ To be responsibility to solve any problems in team with internal/external.
+ Make sure to satisfy all customers about delivery/quality/payment issue.
+ Train and manage new staffs to help them handle their job .
+ Support the staffs to solve problems if necessary.
+ Connecting and raising work spirit to the team through internal weekly meeting.
+ Resolve any problems from assigned suppliers.
+ Work with Brand/US about the seasonal forecast order, analyse and get approval from GM
in order to pre-buy the raw material.
+ Update the price list/new materials information (or any requirement) to Brand.
 Reporting:
+ Record daily sales

activities
and utilize data to develop strategies and manage their
business across the US mother-company and factory in Viet Nam.
+ Ensure the adequacy of sales-related material.
+ Provide information to the finance department on incoming and completed orders.
2012-2014:
Work as Sales Consultant in JACCS International Company Limited
 Look for new customer and consultant all information about products.
 Process credit application.
 Maintain relationships with business partner.
 Follow and complete sales targets so that provide weekly & monthly report to Supervisor.
WORKING

SKILLS
– 6 years working

experience
s specifically customer services.
– Good communication in Mandarin/Cantonese/English.
– Proficient in Microsoft Office.
– Problem-solving independently and good in negotiate

skills
.
– Knowledge about logistics field.
– Work under high pressure.
– Time management abilities.