Chuyên gia quản trị hệ thống và mạng với nhiều năm kinh nghiệm | Nam | 1988 | Hoàng Mai – Hà Nội

System Administrator, Network Engineer, IT Manager, Cloud Computing, Virtualization, Network Security …

Tung Le
Birth: Feb 10th, 1988
Gender: Male
Address: 1208, No14B, KDTM Dinh Cong, Hoang Mai, Hanoi
Tel:
Email:

**Education**
– 2006 – 2011: Hanoi University of Technology
– Major in Applied Mathematics and Computing
– 6/2008-2009: Netpro Networking Academy
– CCNA
– 3/2009 – 2010: iPMAC Networking Academy
– CCNP
– 6/2012 – 2013: iPMAC Networking Academy
– Linux LPI 1
– 2010: Got CCNA certificate
– 7/2020: ITFORVN
– Enterprise network monitoring with Prometheus and Grafana
– 6/2020 – 7/2020: ITFORVN
– Microsoft Azure Administrator
– 7/2020 – 8/2020: ITFORVN
– Mastering Office 365

**Technical Skills**
– Network Performance Tuning, LAN Knowledge
– Design, Implement and Manage Network System
– Proficient in:
+ Server Management (Windows 2008, 2012): AD, DHCP, DNS, WSUS, DFS
+ Email: Exchange 2013, Office 365, G suite, Zimbra, Mdaemon
+ Virtualization: VMware, Hyper-V
+ Desktop Management: ME Desktop Central, JP1 ITDM
+ Network Devices: Cisco, HP
+ SAN: HP P2000 G3
+ PBX: Panasonic, Avaya, Grandstream
+ Firewall: Pfsense, FortiGuard
+ Endpoint Antivirus: Kaspersky, McAfee
+ Disk Encryption: Checkpoint
+ CCTV: Hikvision, Dahua, Surveon
+ NAS Storage: Qnap, Synology, Buffalo
+ Monitoring: PRTG, ME Opmanager, Prometheus (integrate with Grafana)
+ Backup Solution: Veeam, Robocopy, Symantec Backup Exec
– Basic Skills in:
+ Cloud Computing: Azure
+ Automation: PowerShell, Batch Script, Python
+ Linux: Centos 6.9, Ubuntu 20.04
+ Database: Oracle, MS SQL
+ POS Solution

**Personal Abilities**
– Fast Learner, Adapting Quickly to Circumstances
– Able to Work Well in Team Environments and Individually
– Good Communication Skills, Especially in Teamwork
– Planning and Organizing Skills
– Time Management

**Working Experience**
– **10/2020 – 5/2021**: NMS
– System Administrator
– PIC of “PCPACK Renovation” project, upgrading Manufacturing Process Management system for 3 factories of Honda Vietnam
– Collaborated with Honda Motor IT, Honda Vietnam IT, and other vendors to collect and feedback information
– Developed implementation plan (WBS) for UAT and production environment for 3 factories, including server and PC setup
– Monitored and updated project progress daily
– Created action/countermeasure plan for pending tasks
– Directly set up servers and created PC system images
– Generated milestone reports
– Authored handover documents:
+ Implementation Document
+ System Review
+ Issue List and Troubleshooting Document

– **11/2018 – 9/2020**: Vietnam – Japan International General Hospital
– IT Manager
– Selected optimal technical and economic solutions for smart hospital requirements and calculated cost estimations
– Ensured all technical designs were accurate
– Developed IT and ELV technical standards (hardware, software, system integration)
– Created and combined implementation plans: ordering, cabling, hardware, software, commissioning, and training
– Prepared Capex and Opex reports
– Supported tendering team in negotiations and equipment orders
– Developed BCP plan for the company
– Established IT policy and wrote SLA for the organization

– **7/2020 – 7/2020**: Other Project
– Setup monitoring system for Summerset Grand Hanoi hotel (outsourcing only)
– Installed Prometheus and Grafana Server
– Configured metric exporter on client (servers and network devices)
– Set up Grafana dashboard
– Configured email alerts
– Arranged handover for customer

– **7/2017 – 10/2018**: MAT Vietnam
– Senior Network and System Engineer
1. **Presales**
– Supported sales team in surveying customer requirements
– Consulted and created optimal solutions for customer requests
– Explained solutions to sales team
– Followed projects until completion
2. **Post-sale**
– Developed implementation plans: cabling, hardware, software, commissioning, and training
– Directly implemented projects
– Audited project results
– Documented and arranged handovers to customers
3. **PIC of Chiyoda, KYB and Goko Spring Factory**
– Managed DC system: AD, DHCP, DNS, WSUS
– Managed Fileserver and backup system (Windows, Buffalo, and Synology NAS)
– Managed F-secure Endpoint Protection system
– Managed network and Firewall policy
– Managed Exchange online Mail (for KYB) and MDaemon mail (for Chiyoda)
– Managed IT asset by ITDM of Hitachi
– Helpdesk and Troubleshot client errors (~120 clients) (remote, on-phone, direct support)
– Built checklist for installing new PCs for factories
– Guided users in using IT equipment based on policy
– Sent monthly system status reports to management team
4. **Projects**
– Upgraded Chiyoda Factory’s network
– Implemented NVR system for 2nd Chiyoda Factory
– Migrated gateway router from Draytek 2925 to Cisco 888 for Tomy HK company
– Upgraded MAT’s WIFI system
– Upgraded Kuroda Kagaku Factory’s network
– Implemented Symantec Endpoint Protection for MHIVA Factory
– Daily updated IT knowledge via seminars, online-offline learning
5. **Self-study**
– Built Zabbix and PRTG to monitor systems
– Backed up server using Veeam
– Built IT asset management using Snipe IT
– Built FreeNAS system for storage sharing (read document only)

– **4/2017 – 4/2017**: Other Project
– Upgraded Network and System for Ecoba Company (outsourcing only)
– Migrated unmanaged network from Tplink devices to Cisco 2960, 3650 and Pfsense firewall
– Implemented security Layer 2 system
– Implemented virtualization on new server: addition AD, DNS, WSUS
– Configured High availability DHCP and File Server using HP P2000 G3
– Implemented daily backup system
– Set up monitoring system via Centreon
– Documented and handed over to user

– **6/2016– 5/2017**: APRICOT HOTEL
– IT Manager
1. **Manage**
– Wrote SLA and trained users to follow SLA
– Created CapEx, OpEx plan
– Supported users in resolving IT problems via voice call or email
– Issued training plans for my department and other departments
– Assigned jobs to staff and followed up on results
– Managed 1 staff
2. **System Administrator**
– Managed IT Infrastructure Inventory
– Configured and managed AD, DHCP, WSUS, ISA, HP switch system, ESXi system
– Managed CCTV, ACS, POS, IPTV system
– Troubleshot network problems and conflicts, improved network system performance
– Performed and verified system and data backups and restoration on servers using backup software
– Developed Disaster Recovery Plan for Networking
– Researched, configured, and installed computer software packages, software upgrades, Operating System upgrades and maintenance
– Reported to GM monthly

– **8/2015 – 6/2016**: FUJI XEROX VIETNAM
– IM Executive
1. **IT Support**
– Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
– Issued user guides when implementing new software
– Troubleshot O365 (Word, Excel, Lync…) on user’s PC
– Followed up with users to ensure problems were resolved
– Trained users about IT policy
2. **System Administrator**
– Managed IT Infrastructure Inventory
– Managed AD, DHCP, DNS, WSUS, RSA VPN… system on Hanoi and Haiphong site
– Managed Checkpoint Disk Encryption and Mcafee Endpoint Protection system
– Managed Avaya PABX system in Hanoi office and Haiphong office
– Installed, modified, and repaired computer hardware and software
– Performed daily backup from server to server, server to Buffalo NAS
– Researched, configured, and installed computer software packages, software upgrades, Operating System upgrades and maintenance
– Weekly reports to Manager

– **8/2011 – 7/2015**: CHURCH BOUTIQUE HOTEL GROUP
– IT Manager
1. **Manage**
– Created training plans for other departments about IT software and policy
– Supported users in using computer and hotel management software in head office and remote office via phone, mail or remote tools
– Wrote SLA and trained users to follow SLA
– Assigned jobs to staff and followed up on results
– Managed 2 staff
2. **System Administrator**
– Implemented and managed ESXi, ADDS, File server and WAN/LAN system on HP ML350 G5 servers, LinkSys AP, Draytek 2912 router
– Managed Hikvision CCTV, Panasonic 100D PBX system and other IT equipment in head office and branch offices
– Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
– Audited system, application logs and verified completion of scheduled jobs such as backups
– Performed daily backup operations, ensuring all required file systems and system data were successfully backed up
– Created, changed, and deleted user accounts per request
– Investigated and troubleshot issues, repaired and recovered from hardware or software failures
– Sent “Changing System” Report to General Manager

**Reference**
1. Church Boutique Hotels Group: Mr. Patrick Bui Tuan, Operation Manager of Church Boutique 58 Hang Gai
2. Fuji Xerox Vietnam: Mr. Cao Binh Nguyen, IM Executive of Fuji Xerox HCM
3. Apricot Hotel: Mr. Phung Ba Hung, Assistant IT Manager
4. Other Project (Ecoba company): Mr. Le Xuan Vinh, IT specialist of Ecoba
5. MAT Vietnam: Mr. Dao Xuan Thanh, Senior Network and System Engineer of MAT
6. Other project (Summerset Grand Hanoi hotel): Mr. Le Xuan Vinh, IT Manager
7. Vietnam – Japan International General Hospital: Ms. Van Thi Thu Ha, Human Resource Executive