Chuyên gia Logistics và Quản lý Chuỗi Cung ứng có kinh nghiệm | Nam | 1986 | Gò Vấp – Hồ Chí Minh

Supply Chain, Logistics, Project Management, Customer Service, Inventory Management, KPI, SAP, Freight Forwarding, Cost Optimization, Distribution, Continuous Improvement …

CURRICULUM VITAE

I. PERSONAL DETAILS
– Full Name: Le Manh Khoa
– Address: 230/3C Le Van Tho, ward 11, Go Vap Dist., Ho Chi Minh City, Vietnam.
– Gender: Male.
– Marital status: Single.
– Date of birth: November 20th, 1986.
– Place of birth: Can Tho, Vietnam.
– Email:
– Cell Phone: ++ 84 (0)

II. CAREER OBJECTIVE
– To some people, the job just is the means of living, to me, it is my passion.
– I always identify clearly the goal of each step on my career path, allowing me to handle and solve challenges easily.
– Working in both international and local business environments is a priority for my personal development and delivering the best service to customers and the company.
– My focus is on Operation and Project Management in Logistics and Supply Chain.

III. EMPLOYMENT HISTORY

1. **Sep 2016 – Present:**
– **BASF Vietnam Ltd.**
– **Position:** Supply Chain & Logistics Specialist
– **Specialize in product:** Chemical for Printing Ink, Coating Paint, Chemical for Construction, Agriculture Protection Product, Petroleum (Bulk Cargo)…
– **Responsibilities:**
– Manage 7+ LSP to ensure smooth Logistics and Supply Chain operations.
– Set up KPIs to monitor LSP performance focused on customer orientation.
– Inventory management on SAP vs. WMS.
– Control and analyze logistics budget; ensure timely billing from suppliers.
– Design logistics solutions to meet business demands and enhance compliance.
– Consult end users on international trading terms, customs, and logistics matters.
– Coordinate with procurement for tender processes to select quality suppliers.
– Act as country representative for NCM and C&FT Communities.
– Participate in Risk & Business Continuity team.
– **Achievements:**
– Successfully led the Crane Truck delivery model project.
– Saved logistics costs up to 3,000.00 USD since joining BASF.
– Standardized SOP for LSP performance monitoring.
– Pre-set up TM team for project launching in 2018.
– Recognized as Staff of the Quarter – Q42016.
– Negotiated customs for HS code reduction, saving 45,000.00 USD in import duties for 2017.

2. **May 2015 – July 2016:**
– **DB Schenker Vietnam Ltd.**
– **Position:** Customer Service Manager
– **Responsibilities:**
– Manage 20+ accounts across various industries (Industrial, FMCG, Chemical, etc.).
– Deliver service at the agreement level via monthly KPI management.
– Lead a Customer Service team of 6 members.
– Control P&L using LFS (SAP) and collaborate with management for planning.
– Monitor and support team members for effective problem-solving.
– Promote additional services to current customers.
– **Achievements:**
– Decreased client complaint ratio by 6.5% vs. 2015.
– Increased team productivity by 11.5% vs. 2015.
– Successfully implemented Last Mile Delivery Model for key account – Apple.

3. **April 2010 – March 2015:**
– **Maersk Vietnam Ltd.**
– **Position:** Senior Executive, Customer Service Department
– **Responsibilities:**
– Handle various retail clients and manage a team of 4 members.
– Implement new accounts and projects to increase company revenue.
– Maintain high KPIs for customer service and collaboration.
– Act as a connection bridge between overseas clients and local parties.
– **Achievements:**
– Maintained strong connections with key SCM clients.
– Developed additional services for clients, generating significant revenue.

4. **April 2009 – April 2010:**
– **GEP BULK CONTAINERS CO., LTD.**
– **Position:** Sales Engineer & Administrator
– **Responsibilities:**
– Seek new clients and arrange meetings.
– Conduct presentations and negotiate with customers.
– Analyze market features and maintain existing customer relationships.

IV. EDUCATION AND QUALIFICATIONS
– **Aug 2017:** Business & Continuity Training
– **May 2016:** Project Management – Flex DB Schenker
– **Dec 2014:** Master in Economics – The Open University
– **Jul 2014:** Certificate of Communication Skills
– **Apr 2013:** Presentation Skills
– **Apr 2012:** PEP Training
– **Oct 2011:** Certificate of Time Management and Problem Solving
– **Jun 2010:** Certificate of Excellent Customer Service from Institute of Leadership Management
– **October 2004 – April 2009:** Ton Duc Thang University – Chemical Engineer

V. REFERENCE
– **BASF Vietnam Ltd.**
– Ms. Tong Thi Thu Thuy – HR Senior Manager.
– Ms. Duong Thi Thu Tram – Customer Service Manager.
– Ms. Tran Thi Kim Chung – Country Procurement Representative.

– **YCH PROTRADE Ltd.**
– Mr. Ho Linh Phuoc – Transport & Distribution Manager.

– **Fedex Express Vietnam.**
– Ms. Nguyen Thi Dieu Huyen – Airfreight/ Supply Chain Manager.

– **Maersk Vietnam Ltd.**
– Ms. Nguyen Thi Phuong Nhi – Project Manager for Western Bay Area, Damco US.