Chuyên gia IT với kinh nghiệm quản lý hệ thống và hỗ trợ người dùng | Nam | 1989 | Huyện 12 – Hồ Chí Minh
Giới thiệu về ứng viên
IT Administrator, Helpdesk Support, Network Administration, System Monitoring, IT Policies, BCP, Hardware Management, Software Installation, Active Directory, Incident Analysis, IT Budget Planning, User Support …
Contact Nguyễn Hữu Lộc
Address:
123 Nguyen Thi Thoi Street, HIEP THANH Ward, Dist. 12, HO CHI MINH CITY.
Education
Phone:
(+84)
NIIT – Diploma in Microsoft Networking, Information Technology · (2007 – 2010)
Email:
(LinkedIn)
CCNA by VNPro (2011)
Experience
Bolloré Logistics Vietnam
Senior IT Administrator
October 2020 – Present
Ho Chi Minh City, Vietnam
– Ensures That All Company’s IT Policies and Procedures Related to IT Infrastructure, Systems or Services Are Maintained.
– Collaborate With Regional MIS Team for Deploying the IT Policies, Functions or Projects.
– Perform Daily System Monitoring, Verifying the Integrity and Availability of All Hardware, Server & System Resources, Network, Reviewing Application Logs, and Verifying Completion of Scheduled Jobs Such as Backups.
– Controls the Reliability of the IS (In All Its Components, Software or Hardware); Defines, Implements and Tests the BCP.
– Cooperate With Finance Department to Implement the IT Budget Planning and Manage All IT System Assets, Including Hardware & Licensing Inventory.
– Cooperate With HR Department for Preparing All IT Resources for New Bolloré Logistics Staffs and Securing the Company Data by Wiping and Deleting User Accounts Upon Received HR Exit Checklist.
– Analyzes the Incident Trends, and Organizes, Plans and Implements the Proper Solutions.
– Manages the Contracts and the Service Levels With Subcontractors & Suppliers.
– Participate in the Set-Up and Follow-Up of Internal Standard Procedures to Enhance Productivity and Transparency.
– Maintain Acceptable Health, Safety and Environmental Risk Levels in Area of Responsibility.
– Ensure the Compliance With Applicable Legal Requirements.
– Proposes Solutions to Continually Improve System Performance, Minimize the Cost.
Home Credit Vietnam
IT Helpdesk and Application Support
July 2016 – April 2020
Ho Chi Minh City, Vietnam
– Provide Help Desk Support to All End Users Relating to IT Issues Including, PCs, Laptops, Printers and Multifunctional Devices.
– Perform Initial Setup/Configuration on Personal Computers, Desktops, Workstations and Laptops, in Support of Installing Computer Peripherals Such as Monitors, Keyboards, Printers.
– Deploy Operating Systems Such as Windows 7, Windows 10 and Determine System Configurations as Dictated by Hardware or Software Requirements.
– Perform Installs, Moves, Add and Changes in the Areas of IT Equipment Such as PCs and Printers.
– Increase the Availability of Self-Help Capability, Such as Through Providing On-Line FAQs and Help Documentation for Common Issues Across Service Desks.
– Perform Basic System Administrator in Active Directory, LDAP, File Server, Mail Server Such as Create, Edit and Disable Users & Mailboxes; Folder Permission; Delegate Mail-Group & Email’s Quota.
– Provide Basic Network Administrator in Cisco & HP Devices Such as Ports Security, Accessing & Switching VLAN, Wireless Controller System for Access Point.
– Solving Ordinary Problems With the Network – From the User’s Side.
– Support Sale Assistant Around Shops Via Telephone, Email and Remote Desktop to Solve Problems.
– Assist With Performing Hardware Physical Inventory.
– Assist Helpdesk Team Leader in Supervision of Helpdesk Outsourcing Works, in Cooperate Control and Report Tasks Related to Helpdesk Team and Outsourcing.
– Extracting Data From Service Desk System and Data Warehouse for Monthly, Quarterly and Yearly Report as Require of Line Manager.
– Coordinate With Other Departments to Keep Daily IT Procedure Running Smoothly.
– Provide After – Hours Support as Required.
Mat Bao Corporation
IT Support
October 2014 – June 2016
– Administrating, Daily Troubleshooting and Regular Preventive Maintenance Services for Servers, PCs, Network Infrastructure, CCTV and PBX System for 3 Offices in HCMC (About 200 Users) and Branch Office in HN (About 40 Users); Testing and Helping End User Deploying New Updates of Internal ERP System.
QMI Industry Vietnam
Information Technology Help Desk
October 2012 – April 2014
– Administrating and Doing Maintenance All About Servers, PCs, Network Infrastructure, Camera System and PBX, Helping End User Deploying New Software and Troubleshooting Errors.
Gameloft
Gprod Contents Administrator
February 2009 – December 2010
Ho Chi Minh City
– Manage All Game Source of Gameloft Via Gameloft Products (Gprod) Tools, Testing New Updates of Gprod Tools and Doing E-Commerce Transactions by Requesting of the Project Manager.
References
Lê Bá Năng – IT Manager – Bolloré Logistics Vietnam
Phone: ext: 108 | Email:
Huỳnh Thanh Liêm – Technical Support Supervisor – Home Credit Vietnam
Phone: ext: 21276 | Email:
Nguyễn Minh Thái – Branch Office Director – Mắt Bão
Phone: ext: 8888 | Email:
