Chuyên gia IT hỗ trợ và giải pháp kinh doanh. | Nam | 1993 | Thủ Đức – Hồ Chí Minh

IT Support, Technical Support, Network Infrastructure, SAP B1, R-Keeper POS, Troubleshooting …

**Phan The Phong**
**IT Support / IT Executive**
**Date of Birth:** Mar 21, 1993
**Gender:** Male
**Phone:** 034 66 33 356
**Email:** [Email]
**Address:** No 53/6/24 18 Street, Thu Duc District, Ho Chi Minh City

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**EDUCATION**
**Sep 2012 – June 2016**
Nong Lam University Of Ho Chi Minh City
**Major:** International Technology

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**WORK EXPERIENCE**

**June 2016 – June 2017**
**Young POS**
**Technical Support**
**Main Responsibilities:**
– Assembling and Installing POS
– Deployment and Training Customer on POS, Order, Kitchen Software
– Support Hotline
– Handle Errors Related to POS through Hotline

**June 2017 – Present**
**QSR Vietnam**
**IT Executive / IT Business Solution Senior Officer**

**IT Executive**
**Main Responsibilities:**
– Maintain and Support Network Infrastructure, Workstations, Mobile Devices, Printers, WiFi, Cameras, POS, and Peripherals
– Setup IT Infrastructure for New Store
– Provide Level 1 Technical Support (R-Keeper POS, SAP B1, HRPro System) for 300+ Users (Store and Office)
– Manage Hardware, Maintain Up-to-date Inventory Record for all IT Equipment
– Purchase New IT Equipment, Coordinate with Vendors
– Site Team Leader, Analyze and Design Helpdesk Support Teamwork Progress with Windows NT, Windows 2012
– Create and Manage Windows 2012 Active Directory
– Create, Manage and Configure User Accounts
– Manage Directories, Files, Disks, Network Connections
– Setup & Test TCP/IP Software
– Upgrade & Support Windows 8, Windows 10, MS Office 2013, MS Office 2016
– Configuration and Administration for Network Server, Hubs, Desktops, Laptops, Telephones, Printers
– Provide Training Documentation for End Users
– Troubleshoot Software & Hardware Problems

**IT Business Solution Senior Officer**
**Main Responsibilities:**
– Provide Level 2, 3 Technical Support (SAP B1, MC System) for 300+ Users (Store and Office)
– Setup Template Approval for SAP B1, MC
– Setup BOM, Master Data for SAP B1
– Provide Training Documentation for End Users on SAP B1, MC (Merchandise Control)

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**TECHNICAL SUMMARY**
– **Platforms:** Windows, Linux
– **Networking:** LANs / WANs / SANS, TCP / IP, DNS, HTTP, Wireless / VPN
– **Architecture:** Firewalls, Active Directory Domain Controllers
– **Hardware:** Desktops, Laptops, Printers, Scanners, Projectors
– **Applications:** Microsoft Office, Avast Antivirus, R-Keeper POS, SAP B1, MC, HR Portal

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**SKILLS**
– Good Skills in Communications
– Good Training Ability for Users
– Ability to Work Independently and Under High Pressure
– Strong Analytical and Problem-solving Skills
– Dynamic, Enthusiastic, and Teamwork Spirit

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**CERTIFICATIONS**
– 2017 Think Out of the Box

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**REFERENCES**
– Le Phuoc Chon (Mr) – Infrastructure Supervisor, QSR Vietnam
– Ton That Quang Vien (Mr) – Business Operation Supervisor, QSR Vietnam

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**OBJECTIVE**
To work in a professional environment and utilize my abilities for the benefit of the organization and myself.