Chuyên gia IT với kinh nghiệm quản lý và phát triển hệ thống. | Nam | 1989 | Bạc Liêu – Bạc Liêu

IT Senior, System Developer, Project Coordinator, IT Quality Controller, Infrastructure Engineer, Cloud Computing …

**Personal Information**
– **Full Name:** Luong Ut Nho
– **English Name:** Lee
– **Birthday:** 24/07/1989
– **Gender:** Male
– **Place of Birth:** Bac Lieu Province, Vietnam
– **Current Address:** 122/10/28 Ward Tran Dinh Xu, District 1, Ho Chi Minh City
– **Marital Status:** Married
– **Email:** [Email Address]
– **Skype:** luongutnho_skype
– **Mobile Phone:** [Mobile Number]
– **Net Salary:** [VND]

**Career Aim**
– To develop my previous experience in IT area in a senior manager role and interpreter requires the enterprise to industrial information applications.

**Career History**
– **2016 – Present: IT Senior, TCI Open Source, Japan**
– **Back Office**
– **Purpose:**
– **Context:**
– All operations and processes in the whole company and branches.
– **Dimensions:**
– IT teamwork
– Divisions and sections
– **Key Outputs:**
1. **System Developer**
– Participate in and support the capacity planning and development of long-term strategic goals for systems and software in conjunction with end-users.
– Conduct research on hardware, software, networks, services, and protocols in support of system development.
– Plan, propose optimized and security configuration. Install and configure server system, network system, telephone system, and software.
– Plan, propose policies, procedures, and technologies to ensure system security.
– Measure the effectiveness and efficiency of existing systems; develop and implement strategies for improving the further leveraging business.
– Update and maintain the server, network, multimedia system to keep them running smoothly.
– Anticipate, mitigate, identify, troubleshoot, and resolve problems on all IT systems.
– Research and innovate new technology and apply it to the IT system to maximize the operation efficiency program.
– Statistic information and data to compose IT reports, organize and prepare IT meetings.
– Develop applications as a business application developer.
– Develop a system to meet all department requirements/expectations, security, and enterprise-class requirements.
– Provide IT optimized system and apply new technologies for customer and operations of the whole company and maximize operation efficiency program.
– Ensure IT system development and related projects meet objectives and secure and smooth operation.
– Support IT management in setting up IT strategies, governance, controls, standards, processes, and procedures.
– Have experience as a systems administrator either within a business or as a support engineer in remote technical support centres.
– Installing, managing, and maintaining computers, servers, telephony, and network systems to ensure the stable operations of IT assets.
– Ensure the integrity and stability of voice, data as well as the VPN connection of internal network and partner’s access. Analyze and resolve hardware and software problems as well as troubleshooting network performance issues.
– Maintain a high level of information security.
– Monitor, maintain, and manage all servers, IPBX, and network devices at a site to keep them running properly. And with open source software monitoring: SysStat, Zabbix, Munin, Cacti, Nagios.
– Coordinate with other system admins at other sites to resolve problems and faults.
– Experience with some storage servers like: SAN, NFS, iSCSI, Ceph Jewel, DRBD, NextCloud, owncloud, Alfresco.
– Deploy VoiceIP server: Avaya, Elastic, Asterisk.
– Management firewall rules: MikroTik, RouterOS, Fortigate, Sophos, Juniper, Cisco, Checkpoint, Sidewinder G2, SG500.
– Management, release management systems: git, puppet, Jenkins, docker, Vagrant, Hudson, chef, CloudFormation, Ansible, Salt, Spacewalk.
– Experience with some frameworks like: Laravel, Symfony, CodeIgniter, Bootstrap, Foundation, Corona SDK, Phonegap, Xamarin, JQuery Mobile, DHTMLX.
– Experience with some programming languages like: C#, Typescript, Ruby on Rails, HTML5, CSS, Java, Node.JS, Swift, VB.Net, Joomla, PHP, Drupal, COBOL, Ruby.
– Know how to optimize, run and backup databases such as PostgressSQL, MySQL, MongoDB, Postgress, Redis, Memcache, DB2, ElasticSearch.
– Management, release mail server: Postfix, Zimbra, Zarafa.
– Experience with some directory servers like: FreeIPA, OpenLDAP, NIS.
– Able to write scripts: Bash, Python, jQueryUI, VBScript.
– Understands and has experience with cloud and virtualized infrastructure such as: Microsoft, IBM, Google, Amazon, Digital Ocean, VMWare, Openstack.
– Experience in managing logs, monitoring with open source software like: KVM, oVirt, Xen, VMware Player, Docker, Vagrant.
– Follow change control management while implementing system changes, upgrades, and updates.
– Provide technical support for other teams and help for team work efficiency as: MyXteam, Bitrix24, Asan, MindMeister, Groupme.
– Ensure all IT global policies/standards and procedures are in place.
– Conduct daily/weekly and monthly system health checklist.
– **Health Safety Security Environment:**
– Maintain safety standards in the working environment and apply some effective management software better support such tasks: Jira, Cloud-based Collaboration and Project Management, Faceworks, MyCollab Manage Customer, Open Project, Microsoft Project 2016.
– Ensure that all servers are protected by the latest anti-virus software.
– Make sure all security ERs/patches/hotfixes to all servers.
– Capacity planning for system upgrade.
– Fully understand disaster recovery plan (DRP) for business continuity. Ensure compliance with TCI global DRP. Join the project team for DR exercise.
– Technical representative site for solving problems.
2. **IT Quality Controller**
– Be responsible for maintaining the quality and reliability of IT products and services.
– Document IT system configuration/changes to keep change management under control.
– Compose users’ manuals and procedures to maximize the systematic exploitation of business.
– Train IT courses for users.
3. **Project Coordinator**
– Communicate with all parties involved in the project’s every milestone.
– Manage IT project, including vendors.
– Complete IT project within timeline and budget.
4. **Others**
– As per assigned by superiors and other office work as required by the company.
– **Decision Making Authority:**
– To act within the delegated authority given by IT Director.
– **Key Performance Indicators:**
– IT system quality, security, and number.
– IT project timeliness and completeness.
– Cost saving.

– **Customer Service**
– Build, package, and develop product capabilities, solutions, and services according to customer requirements.
– Work with clients to understand business processes, operational models, and customer needs.
– Advising clients on solutions that are appropriate to the needs and orientation for customers to implement solutions that bring high benefits to business activities of enterprises.
– Build and improve your solutions, technology by working closely with the solution providers and through the development of demo solutions.
– Check and supervise the results of the consultancy process of the project assigned to the consultant.
– Coordinate training to improve knowledge and capacity on products and solutions.
– Process management and software platform deployment with cloud-based solutions.
– Implement quality assurance and risk management.
– Check documents of all projects.
– Provide reports and documents on the stage and progress of the project.
– Learn, study, and run on the company’s UAT environment and then run the demo at the request of customers: Digital transformation, Hyper Converged Infrastructure (HCI), Blockchain’s IoT, ChatBot, Machine Learning, AI, Cloud Data Center Security, Mobile Security (ESET Mobile Security, Sophos, NQ Mobile, Bitdefender Vietnam, Microsoft Intune).
– Apply some production processes and publishing software as its standard: Waterfall, Agile, Scrum, RUP (rational unified process).

– **2015 – 2016: Senior Infrastructure & Network Engineer, Abbott Laboratories, US**
– **Deployment System And Application:**
– Built system Salesforce, Kaspersky Lab (Kaspersky Upgrade), CRM (Customer Relationship Management), SuiteCRM, Nova backup, Windows server 2012 (On Environment UAT), Apac App for iPad mini, ISA Server 2006, Blue Coat Proxy SG300, Office 365, SOP-NGERP BI, TP_and Video Conferences, BACULA, BUGZILLA, PRTG Network Monitor, SMS Installation, Symantec Endpoint, RedHat Linux-Oracle Database, VPN Router 2811, VPN SSL Site to site, Cisco 3560 SCG.
– Ensure operation of system Windows server 2008 R2 (IBM 3690, IBM 3650 M4, IBM 3400 M3, IBM 3650 M2, IBM 3650 M3, HP DL 380P Gen8, Dell R210, DELL 210, Dell R41).
– Linux, networks, applications, communications systems, server systems the entire office and all regions smoothly, stability, and security.
– System administrator on the website: [Various URLs]
– Write document process and policy windows: [Various SOPs]
– System administrator in cloud infrastructure, especially with AWS (EC2, EBS, ELB, CloudWatch, RDS, CloudFront, ECS).
– Deploy and optimize performance of proxy/load balancer such as: Apache HTTPD, Nginx, Pound, LVS, Squid, Pen, HAProxy.
– Experience in networking: VLAN, Subnet, DNS, Route, VPN, NTP Server, SSH Server DNS/DHCP Server (dnsmasq), DNS server (BIND).
– Manage IT region, support troubleshoot and repair and ensure operation of system the issues arise relating to IT All Region (Ho Chi Minh, Can Tho, Dong Nai, Nha Trang, Da Nang, Vinh, Ha Noi, Hai Phong) as soon as the incidents.
– Monitoring, data backup server file systems, data products: Nemo, SFA Salefores, charging ACT.
– Deploy Citrix XenAPP on Windows server 2016.
– Coordinating with software vendors, implementation of the project for logistics such as: Infolog WMS, FMS, TMS, ROS (Route Optimization Software), VNPT-Invoice.

– **2013 – 2015: IT System Administrator, PVI SunLife, Vietnam & Canada**
– **Deployment Data Center:**
– Install ingenium66 on AIX v3, installing WebSphere application server in pathfinder server, building additional presentation layer for pathfinder, install DB2 8.1 executable (AIX), creating DB2 database for ingenium Vietnam.
– Oracle 11g installation on AIX, creating oracle11g DB, building programmer workstation.
– Manager system uninterruptible power supply (UPS). Ensure storage enclosures power backup to increase the reliability of power supply for the system.
– **Build DR-Site:**
– Setup database system for the applications which are using in production on DR-Site.
– Set up webserver of ingenium on DR-Site, facilitate requests related to autosys, training for member in DC Team to check, monitor and operate autosys, create and normalize the installation Databases document for DR-Site.
– Direct manager batch job, handle database, fix failure, promote job, setting new job.
– **Deployment Infrastructure:**
– Windows deployment service (WDS), data protection manager 2010 (DPM 2010 32bit 64 bit): [Various systems and servers].
– Active directory recycle bin (ADRB -> windows powershell).
– Setting up secure wireless access with PEAP-MS-CHAP v2 authentication.
– Deployment branch cache on Windows server 2008 R2.
– Deployment VPN reconnect on Windows server 2008 R2.
– Install and configuration Windows media services.
– TS gateway server Windows server 2008: User remote desktop connection.
– Share SITE on Windows server 2008: [Various configurations].
– Windows server virtualization (VMM Type 1 & 2, Hybrid, Monolithic Hypervisor, Microkernelized Hypervisor).
– Fine-Grained password policies on Windows server.
– Windows server 2008 – AD rights management services: [Various MS Office versions].
– Install Exchange server 2010: [Various features].
– Deploying Policies for Windows Firewall with Advanced Security: [Various configurations].
– Solutions virtual desktop infrastructure platforms Hyper-V: mobile User, mobile Office, social marketing.
– Symantec Endpoint Protection (SEP): [Various configurations].

– **2011 – 2012: IT Specialist, Mekong Airlines Agent Ticket, Vietnam**
– **System Administrator:**
– Ensure operation of level 1 networks, applications, communications systems, server systems the entire southern region smoothly, stability, and security.
– Monitoring, data backup server file systems, data products, charging.
– Troubleshoot and repair the issues arise relating to IT as soon as the incidents.
– System administrator and installation, configure the Linux server: DNS, DHCP, Mail Server, Microsoft Office, Unikey.
– Linux advanced: [Various skills].
– Windows secure wireless access with PEAP-MS-CHAP v2 authentication, audit policy, Windows deployment service, Symantec endpoint protection, data protection manager 2010 (DPM 2010), VPN authentication smartcard, host multi-domain with IIS – FTP server – security with NTFS permission, setup multi-domain on one server, webserver with ADSL, FTP server, samba server.
– Support remote system by open source software like: [Various tools].
– Configure and manage router and other network devices.
– Network design and deployment: LAN & WAN and build, manage system in each department.
– Common error handling for the network.
– Installation and administration ISA server, Exchange server.
– Installation software, data backup, repair computer, software, and security support.

**Academic Qualifications**
– **2018:** AWS Essentials, Windows Server 2012 Administration for Beginners, Networking and Security Best Practices on AWS, AWS Certified Cloud Practitioner 2018, The Complete AWS Solutions Architect – Associate Course, AWS Administration Solutions, AWS Certification (SAA, SOA, DVA & CCP) Training Bundle, AWS Certified SysOps Administrator – Associate 2018, AWS Serverless APIs & Apps – A Complete Introduction, Amazon Web Services – Web Hosting & Cloud Computing, Amazon AWS vs Microsoft Azure – Introduction & Comparison, AWS Certified Associate (All 3) – VPC Security Mastery 2018, AWS MasterClass: Storage & CDN – AWS S3 & AWS Cloud (Udemy’s certificate).
– **2013 – 2018:** Hanoi Open University (of information technology engineers: studying).
– **2017:** IT management skills practice, ITIL v3 FOUNDATION (institute INFOCHIEF).
– **VMWARE VSPHERE:** Install, configure, manage [V6.5] (Nhất Nghệ Education JSC).
– **2013:** Degree engineer computer programmer of Institute of mass communication school (computer programmer).
– **2012:** MCSA certification, MCSE certification, Administration I Oracle Database 11gR2, CCNA 250 certification, LINUX L1, L2 certification, PC Trouble Shoot certification of Nhat Nghe (Nhat Nghe Education JSC).

**Skills**
– **Languages:**
– Knowledge of English and Vietnamese (advanced) / English: TOEIC 500.
– **ICI:**
– Competence with the following applications: Presentation skill, communication skill (soft skill learned course), IT management skills, information technology infrastructure library (ITIL) V3 2011 foundation, presentation skills and meeting organization, work well with office, design, data center management, server room (CDCDP), anger management, business negotiation skills, career development planning, employee supervision, generation gap at workplace, motivating skills, managing the manager, spoken English errors, workplace stress.

**Personal**
– I would describe myself as outgoing, friendly, and a good communicator. I apply these qualities to establishing good end-user relations and working with colleagues as part of a team.