Chuyên viên Merchandiser với kinh nghiệm và đam mê công nghệ | Nam | 1995 | Gò Vấp – Hồ Chí Minh

Merchandiser, Customer Care, Workflow Management, Microsoft Office, Communication, English …

**Phạm Yến Thanh**
Gò Vấp, Hồ Chí Minh, Vietnam

**OBJECTIVE**
– Take advantage of my experience in Merchandiser and customer care to become a professional Merchandiser and bring a lot of value and satisfaction to customers. From that, I will contribute to the development of the company.

**EDUCATION**
– 2014 – SAI GON UNIVERSITY
– Major: English in Business
– Graduated from English major in Business and Tourism
– Completed all subjects sooner than the expected duration

**WORK EXPERIENCE**
– **May 2018 – April 2019**
**KY Manufacturing**
– **Position:** Merchandiser
– **Experience:** 1 year
– **Main Responsibilities:**
– In charge of customers from Germany, the USA, and Europe.
– Track orders from sample making to mass production.
– Manage workflow for main products such as Tie, Bow tie, Suspenders, Gile, etc.
– Contact and look for suppliers to book accessories.
– Maintain communication with customers through email.
– Check completed products and dispatch them to customers.
– **Achievements:**
– Managed 3 large customers in Germany and helped the company achieve significant profits through successful orders.
– **Salary:** 9.000.000 VND

– **Dec 2017 – May 2018**
**Longdan Supermarket**
– **Position:** Operation Admin
– **Experience:** 6 months
– **Main Responsibilities:**
– Manage and schedule daily work of staff in the UK shop through Teamkenko application.
– Solve any problems occurring at the shop in the UK.
– Collaborate with other departments to support the shop.
– Respond to customer emails regarding orders and book products for customers.
– **Achievements:**
– Led the retail support team.
– **Salary:** 8.000.000 VND

**CERTIFICATIONS**
– 2018: English – B2 CEFR (Aptis certificate)
– 2017: A certificate level A in IT
– 2017: A certificate level B in Chinese

**ADDITIONAL INFORMATION**
– 2016-2017: Worked as a tour guide in field trips to provinces in the central highlands to learn about hotel, restaurant, and tourist destinations.
– 2014-2015: Worked as a tour guide in field trips to the Mekong Delta to learn about hotel, restaurant, and tourist destinations.

**PROFILE**
– Sociable
– Able to withstand work pressure
– Responsible for work
– Knowledgeable and quick learner about technology, with knowledge of hardware and software
– Good communication skills
– Welcomes new challenges, especially those involving implementation and development schemes
– Capable of leading or working as part of a team
– Strong presentation capabilities