XUAN VY TRAN 1993 Hành chính / Thư ký

TRAN XUAN VY
Customer Service
 December 3rd 1993  Female
 
 7A/33/12 Thanh Thai St., Ward 14,  facebook.com/iamvytronn
District 10, HCMC, Vietnam

OBJECTIVE

EDUCATION
As a three-year-

experience
in hospitality Ho Chi Minh University of Foreign Language and Information
and customer service with good Technology (Oct 2015 > Now)
communication, responsibility, problem Major:
Chinese Language and Literature
solving and logical thinking, I am looking
Ho Chi Minh University of Foreign Language and Information
for a suitable position in a dynamic
Technology (Oct 2012 > 2015)
environment with professional growth.
Major:
English Language
This will be my new chance to improve
my interpersonal

skills
, get more
Tien Giang High School for The Gifted (2008 > 2011)
knowledge and be more independent in
life.
WORK

EXPERIENCE
COMPUTING SKILL TRUST CIRCLE VIETNAM COMPANY LIMITED. (JULY 2017 >
Present)
Microsoft Word
Customer Service Executive
Microsoft Excel – Answering calls / responding live chat professionally to provide
information about products and services.
Microsoft Powerpoint
– Keep records of customer interactions and transactions,
recording details of inquiries, complaints, and comments, as well
SOFT SKILL as actions taken.
– Follow up Tech team to ensure that appropriate actions were
Communication taken on customers’ requests.
Responsibility – Being able to listen and active customers’ problem solving while
Problem solving using the app.
Decision making – Providing back-office support for Sales team.Agency
Conflict resolution development.
Creative thinking – Handling and managing the cash deposited / withdrawn by
Teamwork spirit customers.
– Making summary daily cash reports, monthly salary reports of
cash deliveryman and collecting agents.

INTERESTS

INTERESTS
L’USINE VIETNAM (JULY 2016 > JUN 2017)
Traveling Reading books
Cashier
(World Culture,
– Doing the guest’s payment by cash or card.
Acient Greece and
– Keeping the float and cash sales safely.
Egypt, Financial
– Receiving and sending email to confirm guest’s reservations.
Economic…)
– Answering the phone call order delivery.
Listening to music Reading E- – Being able to help the Service Agent order when they are busy.
newspaper – Checking all the orders and the sales amount before end shift.
– Making sale reports of the restaurant everyday.
Achievements and

skills
gained:
– Team work effectively.
– Knowledge of Western F&B.
– Knowledge of accounting.
– Improving English communication

skills
.
– Improving computing

skills
.
GMS GROUP – SHERATON HOTEL SAIGON (FEB 2016 > JUL 2016)
Customer Service VIP Card
– Calling center about VIP Card.
– Advertising products on media public to the customers.
– Taking care of VIP customers if the customers have any
question.
Achievements and

skills
gained:
– Being assessed positively by the conversation with the
customers:
active, extremely adaptable…
– Observing, learning and catching customers’ mind well.
– Improving interpersonal

skills
.
Yen SUSHI SAKE & PUB HCMC (MAR 2015 > FEB 2016)
Part-time VIP Service Agent
– Welcoming VIP guests and lead them to their booking room.
– Suggesting Japanese food & beverage for Foreigners and
Vietnamese to be well served.
– Serving the food & beverage and guide them how to eat
Japanese food such as Sashimi, Nabe,…
– Keeping general appearance and maintenance of the
restaurant’s working areas.
– Set up tables in accordance of the restaurant.
Achievements and

skills
gained:
– Team work.
– Knowledge of Japanese F&B.
– Improving personal characters:
patient, friendly, responsible.
– Improving communication

skills
.