Quản lý dự án và dịch vụ khách hàng chuyên nghiệp | Nữ | 1982 | Quận 3 – Hồ Chí Minh

Project Management, Customer Service, Operations Management, Team Leadership, Contract Negotiation, Supplier Sourcing, Budget Management, Sales Strategy, Training and Development, Document Preparation, Performance Achievement …

CURRICULUM VITAE
Full name:
HO THI THUY LINH
Address:
491A/48 Le Van Sy Street, Ward 12, District 3, Ho Chi Minh City
Cell Phone:
Email:

WORKING EXPERIENCE

**FOUNTAINHEAD DESIGN AND CONSTRUCTION**
*From April 2018*
**PROJECT MANAGER**
– **Project Management**
– Manage Project Team (buying, searching material spec and other requirements)
– Coordinate with the owner, landlord/building, and site manager throughout the project
– Act as the representative in charge of all issues during construction
– Prepare documents and follow up for payment
– Participated in projects:
– Food Creative Bitexco (4F Biteco Tower)
– Paris Baguette
– Aldo
– Richlane Residences (Mapletree Vietnam)
– Mapletree office (MVMC)

– **Customer Service/Sale Representative and BOD Management Member**
– Manage Customer Service Center (including 4 junior members for post-sale service)
– Support BOD in sales, customer relationship, and improvement of company policies & processes
– Handle/review/negotiate contract terms and conditions
– Record minutes of meetings and negotiation documents

– **Achievements**
– 100% returning or repeat orders from customers in charge with no financial penalties on projects
– Key member of the document processing team
– Awarded The Excellent Staff of the Year (2018)

**MAISON RETAIL MANAGEMENT INTERNATIONAL**
*Jan 2009 – Feb 2018*
**STORE SET UP TEAM LEADER** *(Jan 2017 – Feb 2018)*
– **Daily Maintenance**
– Managed maintenance team for brand image standards and operations across 50 stores, including support for Hanoi and Danang projects (30 stores)

– **New Project Management**
– Handled HCM team responsible for all new projects in Vietnam (HCM, Hanoi, and Danang)
– Prepared bidding documents, invited contractors, and searched for new suppliers
– Ensured contractors met standards (timeline, quality, finance, history, experience, brand name, professionalism)
– Selected contractors for CEO’s approval; ensured project costs did not exceed planned budget

– **Payment Processing**
– Managed payments for contractors, including arising maintenance or new project payments
– Arranged payment schedules to contractors and suppliers per agreed contracts

– **Reporting**
– Reported to COO and CEO on project situations
– Reported project costs and investment costs to Finance Manager

– **Daily Coordination**
– Coordinated with legal, purchasing, operations, and accounting teams
– Supported IT procedures for setting up new systems (SAP) for SSU
– Interviewed, trained, and supported new staff in the department

– **Achievements**
– Recognized as The Excellent Staff of the Department (KPI and Year-End in 2017)
– Successfully managed 18 projects/year handed over to the operations team within deadlines, primarily in shopping malls with tight timelines
– Sourced and collaborated with new suppliers/contractors, achieving cost savings with local production solutions

**OPERATION MANAGER** *(Jan 2014 – Dec 2016)*
– **Daily Operation Management**
– Managed store operations (marketing activities, POS system, inventory, revenue, sales analysis, e-commerce channel supervision)
– Planned and prepared business strategies monthly/yearly, including sales forecasts
– Trained staff on sales skills, product knowledge, customer service, and company policies

– **Seasonal Buying and Product Handling**
– Analyzed and planned seasonal buying (4-6 months ahead) four times/year
– Sourced local and international suppliers (China)
– Negotiated quotations and contracts (pricing, quantity, quality, timeline)

– **Reporting**
– Reported to CFO and CEO on revenue, products, and inventory

– **Recruitment Support**
– Assisted HR department in recruitment processes

– **Achievements**
– Managed four stores and two office teams with a total of up to 35 staff members
– Key person in starting up the first local brand with international standards in the Vietnamese accessories fashion industry
– Promoted and highly appreciated by CEO for covering dual roles (Operations Manager and Product Manager)

**CEO’S SECRETARY** *(Jan 2013 – Dec 2013)*
– **Personal Assistant Duties**
– Coordinated travel, visa, accommodation, business trips, and meeting plans for the CEO
– Managed administrative activities smoothly (meeting room, CEO schedule, document approvals)

– **Achievements**
– Promoted from CEO’s secretary to Operation Manager within one year

**ADMIN STAFF (CUM SECRETARY) & RECEPTIONIST** *(Jan 2009 – Feb 2010 & 2012)*
– **Personal Secretary to Chairman**
– Prepared travel documents and managed visitor arrangements

– **Office Administration and HR Support**
– Managed administrative activities and assisted HR Manager with related tasks

– **Achievements**
– Awarded The Best Office Staff of The Year (2012)
– Successfully managed 100% visa applications

**YUKI SEPRE 24 JOINT VENTURE COMPANY**
*Jan 2006 – Jun 2007*
**SECRETARY OF CUSTOMER CARE & DEVELOPMENT CENTER & RECEPTIONIST**
– Prepared documents for customer specialists and managed customer databases
– Assisted in handling customer complaints and participated in grand events

– **Achievements**
– Promoted from receptionist to department’s secretary within 4 months

EDUCATION
**UNIVERSITY OF FOREIGN LANGUAGES-INFORMATION TECHNOLOGY (HUFLIT)**
*2008 – Jun 2011*
– Degree of Bachelor, Major in English

**UNIVERSITY OF SOCIAL SCIENCES & HUMANITIES – HCMC**
*Sep 2001 – Jun 2005*
– Bachelor of Arts, French Linguistics & Literature

CERTIFICATION
**VIET GIAO TOURISM SCHOOL**
*Sep 2005 – Nov 2005*
– Certificate of International Receptionist

**UNIVERSITY OF SOCIAL SCIENCES & HUMANITIES – HCMC**
*Aug 2011 – Dec 2011*
– Certificate of Pedagogical Training for College & University Lectures

ACTIVITIES
– Participated in Blood Donation yearly at university (2001 – 2004)
– Part-time jobs as a tutor, shop assistant, and exhibition assistant
– Internship as a receptionist at Sun Spa Resort Quang Binh for 8 months
– Participated in various youth and community activities during high school