Quản lý đội ngũ bán hàng với kinh nghiệm xuất sắc | Nữ | 1990 | Thu Duc – Hồ Chí Minh

Sales Management, Team Leadership, Customer Relationship, KPI Achievement, Negotiation, Business Development …

**Personal Information**
– **Full Name:** TRAN THI BICH HUONG
– **Phone:** [Số điện thoại]
– **Date of Birth:** 15th December 1990
– **Email:** [Email]
– **Address:** A11-B3 Linh Trung building, Linh Trung ward, Thu Duc District
– **Nationality:** Vietnamese
– **Marital Status:** Married

**Career Information**
– **Highest Degree:** Bachelor of Economics
– **Languages:** Vietnamese (native) and English (business conversational)
– **Expected Position:** Sales Assistant Manager
– **Expected Salary:** Negotiation

**Career Objective**
– To acquire a challenging career with a solid company while allowing me to contribute to the continued growth and success of the organization.

**Work Experience**

**September 2016 – Present**
– **Company:** Jobtreet
– **Position:** Sales Team Leader
– **Duties:**
– Overseeing the daily running and management of my team
– Making plan to deliver sales target and monitor daily performance and make ongoing improvements
– Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills
– Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
– Support team member to handle customer complaints, develop and maintain customer relationships
– Monitoring random calls for quality assurance
– Review pipeline and give the advices to team member
– Support Marketing team in creating content for EDM
– Recruiting and training for new team member
– Contribute the ideal and the suggestion to improve quality of productivity
– Regular reporting of KPI’s to sales team manager
– Keeping to targets and managing KPI’s achievement
– **Achievements:**
– Motivating my team and got over 200% target in February 2017 (Revival Team)
– Achieving 92% target from Jan 2018 to June 2018 (Telesales Team)
– Reducing the closure ratio from 2.33% to 2.06% from Jan 2018 to April 2018 (Telesales Team)

**February 2015 – August 2016**
– **Company:** Jobtreet
– **Position:** Senior Account Manager
– **Duties:**
– Make sales calls to potential customers and persuade them to use Jobstreet’s services
– Regularly handle customers’ queries, feedback and maintain existing customers with best services
– Attending team meeting, studying and sharing best practices with colleagues and team leader
– Mentoring for the new employee in my team to make sure they do their jobs in the right way effectively
– **Achievements:**
– Got over 90% target (According to the financial year-end review)
– Make customers satisfied with my business

**June 2012 – December 2014**
– **Company:** VNPT
– **Position:** Sales Executive
– **Duties:**
– Responsible sell FTHH, MegaVnn, Telephone service
– Build up and maintain strong relationships with current and new clients, organizations, in order to increase business revenue for the company
– Direct contact with customer to coordinate the implementation, acceptance of contact and the payment
– Identify and coordinate with relevant departments to fulfill customers’ service requirements through effective customer relationship management
– Maintain good business manner and ethics, in line with company policies and guidelines to represent a professional image of the company to customers
– **Achievements:**
– Exceeding sales targets continuously in 2013 and the first 9 months of 2014
– Best seller of the quarter 3, 4 of business in 2013
– Best seller of the quarter 2 of business in 2014

**Education**
– **2008 – 2013**: Bachelor of Economics, Major in Business Administration, Post and Telecommunication Institute of Technology (HCMC)
– **2013**: Certificate of Marketing – Marketing Online, First & One Center

**Skills**
– Good communication, negotiation, presentation, solving problem skills
– Good team management skill, motivating and developing team
– Fast adaption to new working environment
– Ability to work independently as well as in a team setting
– Ability to plan and work under pressure whilst meeting tight deadlines
– Proficient with Microsoft Office (Words, Excel, and PowerPoint)
– Languages: Vietnamese (native) and English (business)

**Hobbies**
– Travelling and dining out
– Social and charitable work
– Professional and social networking