Quản lý cửa hàng với 13 năm kinh nghiệm trong ngành bán lẻ. | Nữ | 1987 | Bình Thạnh – Hồ Chí Minh

Store Manager, Retail Management, Team Leadership, Customer Service, Training, Budget Monitoring, Inventory Management, Hospitality, Sales Reporting, Conflict Resolution, Project Management …

NGUYEN THI PHUONG LOAN
Store Manager – 13 Years of Experience
434/46/19E Bình Qưới phường 28, Binh Thanh, Ho Chi Minh, Vietnam

**Profile**
– I enjoy training and coaching young people who have the same passion for the service industry (Hospitality or Retail).
– I am willing to accompany the business from the beginning, creating business value together.
– If you need an experienced partner, someone who can take on the job in his specialty, is dedicated to the job and accompanied throughout, I believe I will be that great companion.
– To better understand the work, we should have a meeting to understand better.

**Education**
– 05/2005: College – College of Foreign Economic Relation
– 05/2008: Hospitality Management

**Work History**
– **08/2022 – 12/2022: Francis**
– Assistant CEO
– Support the CEO in supervising and managing.
– Implement instructions from superiors.
– Define specific goals, plan activities for the department, and report to CEO.
– Prepare periodic reports to the Director.
– Monitor the progress of the company’s work goals, HR, budget monitoring, and the implementation of this budget.
– On behalf of the Director, make decisions when necessary, monitor the progress of work.

– **02/2022 – 04/2022: Flash Grocery**
– Store Management Specialist
– Set up new store.
– Interview candidates, coaching and training.
– Develop training and human resource development plans according to the company’s development roadmap.
– Inspire and train product knowledge, consulting skills for sales staff to ensure product mastery to properly and fully introduce and communicate to customers.
– Lead and motivate the team to achieve the best results.

– **01/2020 – 02/2022: MUJI RETAIL**
– Supervisor
– Maintain a clean, organized, and safe work environment at all times on duty.
– Adhere to company policies and procedures.
– Assist customers with questions, concerns, and complaints in a professional and courteous manner.
– Effectively communicate with store management and other supervisors to ensure the smooth operation of the store.
– Monitor store sales and inventory levels, placing orders as necessary to maintain optimal stock levels.
– Supervise and train store employees, ensuring they are knowledgeable about products and services and providing excellent customer service.
– Handle cash and reconcile tills at the beginning and end of each shift.
– Prepare bank deposits and reconcile daily sales reports.
– Investigate and resolve discrepancies in timekeeping, invoicing, and other areas.
– Perform other duties as assigned.

– **10/2018 – 09/2019: VLOTUS GROUP**
– Assistant Restaurant Manager
– Training, coaching new staff, managing materials, tools, equipment in Restaurant.
– Managed quality of food, food hygiene safety standards.
– Report sales every day to the Store Manager.
– Responsibilities about sales and inventory management.

– **02/2014 – 03/2018: Star Dining Joint Stock Co.**
– Restaurant Manager
– Set up new store.
– Building operating procedures for restaurants.
– Planning/coordinating with sales and marketing department to run sales programs.
– Restaurant financial management.
– Ensuring compliance with licensing, hygiene, and health and safety legislation.
– Overseeing stock levels and ordering supplies.
– Handling customer inquiries and complaints, problem-solving.
– Preparing and presenting sales reports.
– Liaising with customers, employees, suppliers, licensing authorities, and sales representatives.
– Making improvements to the running of the business and developing the restaurant.

– **06/2013 – 02/2014: Nidec Copal Viet Nam**
– Japanese Translator
– Interpreting/translating Vietnamese in meetings every day.
– Translating documents, reports in Japanese-Vietnamese.
– Reporting problems related to work for the Japanese supervisor.

– **10/2009 – 10/2012: Uchiyama Corp.**
– Trainee
– Inspecting the appearance of metal products on the car parts.
– Report to Japanese engineers.
– Clean up after work.

– **03/2008 – 03/2009: Sheraton Hotel & Towers**
– Waitress
– Take orders and serve to customers.
– Clean after work.