Nguyễn Việt Anh

CURRICULUM VITAE
PERSONAL INFORMATION
Full name Nguyen Viet Anh
Date of birth July 23rd, 1978
Nationality Vietnamese
Sex Male
Marital status Married
Present address Hoang Mai District, Hanoi
Cell phone +(84)
E-mail

EDUCATION
:
– Bachelor’s in information technology, Hanoi University of Business and Technology.
– Certificate of MCSA & CCNA.
– Certificate of ITIL.
– Certificate of SQL Server and Oracle Server.
– Certificate of HSE, ISO 9001:
2015, Communication, Problem Solving, Time Management,
Motivation, Effective Delegation, Horenso

skills
, Car driver license.

SKILLS
:
– Network Administration
– Server Management
– Cybersecurity
– Project Management
– System Integration
– Cloud Computing
– IT Strategy Development
– Team Leadership
– Vendor Management
– IT Budgeting
– IT Auditing
CAREER SUMMERY:
– 2017 to Present:
JGC VIETNAM CO., LTD, Senior IT Lead
– 2008 – 2016:
MANAGEMENT SCIENCES FOR HEALTH, Senior IT Officer/ IT Lead
– 2005 – 2008:
USAID RATIONAL PHARMACEUTICAL MANAGEMENT PLUS, IT
Specialist
– 2003 – 2005:
SmallNET. Ltd, IT Lead
– 2000 – 2003:
NTC.Ltd , Programmer
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PROFESSIONAL SUMMARY:
Experience
d IT professional with over [20 years] of progressive

experience
in managing IT
infrastructure, leading technical teams, and implementing strategic technology initiatives.
Skilled in network administration, system integration, cybersecurity, and project
management. Proven track record of optimizing IT operations, enhancing security posture,
and driving digital transformation to support business

objective
s.
1.From Mar 2017 to Present:
Senior IT Lead
JGC Vietnam Co., Ltd
JGC Corporation, one of the world’s leading engineering companies based in Japan.
Duties:
– Be responsible for leading and managing the IT team, including directing team members, assigning
tasks, and resolving technical issues in the network of more than 400 workstations across offices in
Hanoi and Ho Chi Minh City, as well as project sites.
– Develop and implement technology strategies aligned with the organization’s business goals,
evaluating and deploying new technologies to improve performance and efficiency.
– Manage IT

projects
from start to finish, defining requirements, planning, deployment, and monitoring
progress.
– Provide technical support to staff and resolve complex technical issues.
– Ensure all IT transactions and

activities
are properly documented and recorded, to provide evidence
of their actions, to comply within a company.
– Ensure the security and confidentiality of organizational information by implementing security
measures and monitoring potential threats.
– Serve as a technology consultant to other departments, ensuring effective implementation of
technology solutions.
– Train and develop staff within the team to enhance

skills
and performance.
– Manage users and ensure they understand the terms and restrictions of software licenses. Provide
necessary training to use the software effectively and legally.
– Develop policies and regulations regarding the use of information technology within the company,
including information security, data management, computer resource management, and regulations
on software and technology usage.
– Ensure all employees comply with IT policies and regulations by providing guidance, training, and
monitoring.
– Address security risks and comply with legal regulations related to information technology, including
monitoring and reporting violations, and implementing corrective measures as necessary.
– Propose and implement improvements to policies and regulations to enhance performance and
security.
– Collaborate with subsidiary company IT departments to ensure alignment with corporate IT policies,
standards, and guidelines.
– Analyze the company’s IT equipment needs and requirements for purchases, including technical
specifications, features, and quantity.
– Understand the market and available products to select the most suitable IT equipment.
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– Develop a procurement plan, including identifying the source of supply, placing orders, and
scheduling delivery.
– Participate in negotiations with suppliers to ensure the best possible prices and terms for the
organization.
– Collaborate with audit teams (internal and external) to assess compliance with regulatory
requirements, industry standards, and internal policies related to IT systems, data security, and
technology infrastructure.
– Assist auditors in conducting tests and assessments of IT systems, networks, and applications to
ensure their security, reliability, and compliance with audit standards.
– Collaborate with stakeholders to develop remediation plans to address identified deficiencies,
weaknesses, or non-compliance issues identified during the audit.
– Research, evaluate, and recommend digital technologies, platforms, and solutions aligned with the
organization’s digital transformation strategy and

objective
s.
– Design and implement integrated IT systems and solutions to enable seamless data exchange,
workflow automation, and collaboration across different departments and functions.
2.From June 2008 to Oct 2016:
Senior IT Officer/ IT Lead
Supply Chain Management Systems (SCMS) project of MSH
Duties:
– Lead and manage the IT team, directing team members, assigning tasks, and resolving technical issues
across offices in Hanoi and Ho Chi Minh City, as well as project sites.
– Capacity/Software Development and Coordination:
– Work with vendors to deploy digital transformation for hospitals.
– Receive, analyze, design, develop, and maintain reporting systems to meet operational
requirements in the SQL language.
– Manage internal capacity development processes to improve the

skills
of project staff in IT-related

activities
.
– Conduct capacity-building

activities
, including formal and informal trainings, for staff at central
and regional levels on IT-related tasks.
– Work with SCMS technical teams to develop relevant software for supply chain management,
distribution, and quantification purposes.
– Provide training to technical teams and partners’ staff where appropriate and upon request.
– Ensure effective functioning of software and keep them updated.
– Provide technical assistance on software-related issues to technical team staff and facilities upon
request.
– Liaise with stakeholders such as Vietnam Administration of HIV/AIDS Control (VAAC), United
States Agency for International Development (USAID), FHI360, CHAI, Global Fund, etc., and
act as SCMS focal person on jointly LMIS-related issues when required.
– Networking:
– Develop and implement appropriate IT networking infrastructure to support effective and efficient
implementation of Management Sciences for Health (MSH) Vietnam

projects
.
– Implement IT network security in line with MSH Corporate Standards.
– Oversee the administration and maintenance of the MSH Vietnam’s IT infrastructure.
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– IT Systems:
– Oversee troubleshooting, systems backups, archiving, and disaster recovery.
– Manage and develop upgrades to MSH Vietnam’s Computer-Server system.
– Oversee all telephone systems and changes, including routing for seating assignments.
– Oversee the administration and maintenance of computer stations and software and provide
additional support as needed.
– Maintain an inventory list for all IT-related infrastructure and conduct inventory checks
periodically according to MSH standard policies and procedures.
– Conduct routine IT maintenance checks of all hardware and software and generate periodic
reports.
– Help Desk Administration:
– Oversee all help desk

activities
for MSH Vietnam.
– Respond to escalated help desk issues.
– Oversee the administration and maintenance of all software and networks.
– Interact with internal clients to help resolve IT-related issues and provide answers in a timely
manner.
– Management:
– Initiate and implement improvements and upgrades of IT systems.
– Serve as the main point of contact on all IT-related matters for MSH Vietnam.
– Serve as the primary liaison with Home Office IT staff.
– Liaise with Home Office IS for any IT standards and policies that need to be implemented at MSH
Vietnam office and ensure the standards and policies are implemented accordingly.
– Identify and provide standards for gathering information for use in trend analysis and reports to
the Director.
– Communicate effectively with internal clients to identify needs and evaluate alternative business
solutions.
– Continually seek opportunities to increase internal client satisfaction and deepen client
relationships.
– Provide appropriate specifications for the purchase of hardware and software products.
3.From Nov 2005 to June 2008:
Working as an IT Specialist for USAID Rational Pharmaceutical
Management Plus (RPM Plus)
Duties:
– Perform IT-related maintenance in Hanoi and Ho Chi Minh City offices (including backups for server,
fixing computer and peripheral equipment problems, ensuring Antivirus programs are up to date) and
ensure that office IT policy and procedures for computer operations are working properly.
– Make schedules of maintenance to be completed and records of maintenance completed.
– Work one-on-one with other staff to resolve problems with systems issues (LAN, software, hardware,
etc.), and record problems and resolutions.
– Perform management and maintenance of IT networks in Hanoi and Ho Chi Minh City offices
including, but not limited to, adding new users and assigning user and supervisor rights; managing
peripheral equipment connections to the network; and working with contractors to maintain network
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hardware and services as required.
– Maintain detailed asset and specification records of all equipment and estimate effective budgets for
maintenance and replacement as required by management.
– Provide technical assistance in procurement procedures for hardware and software as required.
– Configure new and existing hardware for optimal use on RPM Plus networks, remote access systems,
and the Internet; and maintain up to date files and documentation necessary for standard installations
of these configurations.
– Provide IT related support as needed for meetings and during workshops held by RPM Plus
– Building, developing and improving the company’s SharePoint system
– Develop & provide software (Access, Epi Info) support to sites using RPM Plus provided systems as
required. Make visits to the sites to support and check applications and prepare a report at the end of
each visit as agreed with supervisor.
– Find and notify staff and manager any problems with computer networks or other IT related
equipment and arrange repair if necessary. Maintain records of problems and the implementation of
solutions to resolve problems.
– Develop appropriate SOPs, checklists and working instructions (WI) to ensure all necessary office IT
processes and procedures are documented.
– Provide formal and informal training to RPM Plus staffs, new employees and other stakeholders as
necessary to ensure efficient effective operation of software and systems and compliance with IT
policies.
– Co-ordinate with IT local staff and DC head-quarter’s staffs to ensure compliance with RPM Plus
global policies and procedures and ensure all Vietnam staffs have appropriate access to RPM Plus
central IT systems.
– Track and make supplementary plan for IT equipment in the office.
– Take over other duties as requested by management.
4. From Sep 2003 to Nov 2005:
Worked as an IT Lead for SmallNET. Ltd
SmallNET is a full-service and dynamic IT company.
Duties:
– Lead and manage the IT team, including assigning tasks, providing guidance, and ensuring the team
meets client expectations and deadlines.
– Act as the main point of contact for clients, understand their needs, and ensure effective
communication between the IT team and clients.
– Oversee IT

projects
from inception to completion, including planning, resource allocation, and
ensuring

projects
are delivered on time and within budget.
– Provide technical support to clients, troubleshoot issues, and ensure timely resolution of technical
problems to maintain client satisfaction.
– Ensure that IT services provided to clients meet quality standards and service level agreements
(SLAs), and continuously improve service delivery processes.
– Identify and mitigate risks associated with IT

projects
and services, and ensure compliance with
relevant regulations and security standards.
– Develop the

skills
and expertise of team members through training, mentoring, and coaching to
enhance the overall performance of the IT team.
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– Identify areas for improvement in IT services and processes, implement best practices, and drive
initiatives to enhance efficiency and effectiveness.
– Manage relationships with third-party vendors and suppliers, negotiate contracts, and ensure that
vendors deliver services and products in line with client requirements.
– Contribute to the development of IT strategies and roadmaps, align IT initiatives with client business

objective
s, and ensure that IT solutions meet long-term client needs.
5.From Feb 2000 to Sep 2003:
Worked as a programmer for NTC.Ltd
Duties:
– Develop/update programs or tools, provide support, and guide users in using desktop applications on
SQL Server/MySQL/MS Access/VB6/PHP…
– Collaborate with users to troubleshoot issues and enhance the functionality of existing applications.

Projects
participated:
– Call Accounting System (CAS):
Managed a program within the central charge phone software
solution, overseeing its development, implementation, and ongoing maintenance.
– Worked closely with stakeholders to gather requirements, design features, and ensure the system met
business needs.
– Provided technical expertise in SQL Server, MySQL, MS Access, VB6, PHP, and other relevant
technologies to support the development and maintenance of CAS.
– Conducted testing and quality assurance to ensure the reliability and accuracy of the CAS system.
– Provided user training and support to ensure effective utilization of the CAS system across the
organization.
– Collaborated with cross-functional teams to integrate CAS with other systems and processes for
seamless operation.
REFERENCES:
Available upon request
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