Chuyên viên xuất nhập khẩu với kinh nghiệm quản lý tài khoản chính. | Nam Quận 7 – Hồ Chí Minh

Key Account Executive, Air Export Coordinator, Customs Clearance, Shipment Tracking, Documentation Management, Customer Service …

HHUUYYNNHH MMIINNHH TTHHAAOO SSUUOONNGG
CS & DOCUMENTATION

**Objective**
“Dream Big, Work Hard, Stay Humble.”

**Education**
**University of Economics Ho Chi Minh City**
**SEP 2011 – JUN 2015**
**Major:** Foreign Trade
**GPA:** 7.73/10
**TOEIC Certificate** with score 825 issued by IIG

**Work Experience**

**Scan-Shipping Vietnam Ltd.**
**JAN 2019 – JAN 2021**
**District 7, Ho Chi Minh City, Vietnam**
**Key Account Executive**
– Work with related parties (customers, shipping lines/airlines, agents, warehouses, co-loaders, etc.) to import/export shipments.
– Release Deliver Order to customers.
– Follow up and update customers on customs clearance and tax payment process.
– Receive new shipments from sale department and agents.
– Contact with customers to get shipment’s confirmation and detail (Shipper, Consignee, Port/Airport of Departure, Port/Airport of Destination, ETD, ETA, etc.)
– Contact with shipping lines/co-loaders to get Booking Confirmation.
– Create draft BL/Airway bill on company system.
– Get customer’s confirmation on draft bill.
– Submit VGM and SI to shipping lines.
– Close waybills timely to meet gateway and airline cut-offs.
– Print all necessary documents.
– Provide Warehouse with loading docs.
– Communicate with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt, report any discrepancies to avoid mis-handling of goods.
– Contact customers to advise shipment status or to obtain shipment information.
– Assist the day-to-day operations of the export department to ensure that customer requirements are met.
– Ensure that file contains all necessary document copies in proper sequence and are uploaded properly to document management system.
– Ensure that payable and receivable documents are completed accurately and forwarded within time constraints.
– Trace shipment through transit points up to final destination and advise customer service as needed with timely updates.
– Ensure that highest level of data quality and integrity by processing shipment accurately.
– Set up reporting to monitor key accounts activity/shipments on a daily basis and liaise with overseas offices.
– Assist with additional lane set up as required by customer.
– Oversee special projects.
– Coordinate communication between all parties to ensure customer requirements are met.
– First point of customer contact for day to day issues/problems.
– First point of contact for destination offices and will resolve any issues/problems timely to avoid delays to customer. Also answering destination timely for any corrections required.
– Identify problems and proactively resolve any issues to minimize impact to client.

**Vinalink**
**JAN 2016 – DEC 2018**
**Air Export Coordinator**
– Monitor booking/loading/in transit status for ocean cargo.
– Check cargo arrival status at destination port.
– Receive shipping documents and review if they are accurate.
– Receive cargo release and plan cargo delivery.
– Book cargo to carrier.
– Manage outbound plan through W/H accurately.
– Monitor cargo from pickup to delivery to ensure on time and accurate delivery.
– Troubleshoot all issues from booking to cargo delivery in a timely manner.
– Daily liaison with customer, carriers, internal staff.
– Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible.
– Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
– Report service failure report, claim/damage report, others.
– Entry accurate data into company’s system and other systems.
– Handle settlement for AR/AP through in-house system.