Chuyên viên quản lý văn phòng với kỹ năng giao tiếp xuất sắc | Nữ | 1988 | Bình Thạnh – Hồ Chí Minh

Office Management, Administration, Project Management, Communication Skills, Interpersonal Skills, Customer Service, Event Management, HR Management, Vendor Management, Bilingual, Time Management, Organizational Skills …

CURRICULUM VITAE
PERSONAL INFORMATION
Full Name:
PHUNG THI MINH PHUONG
Gender:
Female
DOB – POB:
26th June 1988 – Ho Chi Minh City
Address:
Binh Thanh Dist., Ho Chi Minh City
Mobile:
/
Email:

ACADEMIC PROFILE
Name of College:
Foreign Trade – Major:
International Business Administration

SKILLS
Languages:
– Native Vietnamese
– Good command in English (4 skills)
– Basic German

Computer Literacy:
– MS Word
– Excel
– Power Point
– Outlook
– Internet

Others:
– Outstanding Communication Skills
– Well-developed Interpersonal Skills
– Negotiation, Liaison, Cross Cultural Communication
– Ability to Work Under Pressure, Independently and Manage Others
– Customer Service Oriented, Adaptability, Initiative, “Can Do” Attitude
– Exceptional Organizational Skills, Including Time Management
– Ability to Design, Develop and Maintain Surveys, Databases, Contact Lists
– Strong Ability to Work and Stand Pressure

CAREER OBJECTIVE
– I Desire to Accumulate Much Experience for Future Promotion and Join an International, Challenging, Fast Paced Working Environment Together with Friendly Co-workers.

WORKING EXPERIENCE
1. From 07/2015 – Present:
Office Manager Cum Assistant to General Director (GD)
Groz – Beckert
* Administration Management:
– Manage Reception Area, Mails, Phone Calls, Guests Visit Management (Business Partners, Association, etc.), Office Management, Project Management
– Develop and Maintain Company’s Standards of Operations, Manage Project Filing Control, Ensure Company’s Documents, Stamp are Kept Carefully and Confidentially
– Manage Administration Team, Review and Optimize Workflows to Ensure Effective Support to Clients and Business Teams. Regular Review of Route Planning to Ensure Productivity
– Lead Space Planning and Manage Infrastructure Setup of the Office, Including Layout and Design, Renovation, Addition and Alteration Works and Compliance with the Landlord and Regulatory Authorities
– Effective Vendor Management. Manage Price Negotiations, Service Agreements and Renewals with Service Providers and Suppliers. Conduct Regular Reviews to Ensure Quality, Service and Cost-effectiveness While Meeting Business Needs (i.e., Furniture, Stationary, Uniform, Gifts, Printing Houses, Corporate Hotels, Cars, Insurance, etc.)
– Manage Operations of the Office, Acting as a Liaison to Building Management on All Issues Concerning Office Facility (i.e., Maintenance, Emergency Management, Security)
– Liaise with Lawyer to Keep Track of and Register Legal Agreements with Authorities, Update Business Certificate, Investment License and Other Foreign Affairs
– Manage Work Permit, Housing Solutions, Domestic / Overseas Business Trips for Employees and Visitors (Invitation Letters, Visa, Accommodation, Insurance, Logistic, Entertainments)
– Control, Plan Budget, Invoices, Payment Requests, Monthly Expense Claim. Liaise with the Regional Finance Team to Ensure Vendor Payments are Paid in a Timely Manner
– Organize Company’s Events, Birthdays, Team Buildings, Trade Fairs, Conferences
– Manage Operations Relating to Personnel Management: Employee Personnel Profiles, Conduct Employee On-boarding Programmes, Arrange Interviews, Work Desks, Update Job Position Change, Leave Records, Health Check
– Coordinate with Regional HR and Other Departments to Develop Training and Development Plans for Professional Development Skills, Soft Skills and Improvements for All Employees (Including Internal Training and Outsourced Service)
– Be a First Point of Contact for Payroll Provider in Vietnam
– Manage the Relationship Between Employer and Employees, Build and Ensure a Good Working Environment to Motivate Employees, Conduct Relevant Activities to Help Employees Work Better, Share with Employees About Company Culture and Values.
– Liaise with Sales Support Team to Check Status of Shipment, Follow Up Overseas Orders
– Do the Interpretation for Company Visitors, Documents and Brochures Translation with Internal Sales, Marketing Team in Headquarter (Germany) and Regional (Singapore)
– Handle Sales Promotions, Marketing Campaigns, Google Ad Words, Road Shows.
* Personal Assistant to General Director (German Nationality):
– Maintain Calendars, Arrange Conference Calls, Meetings, Events, Daily Activities
– Deal with Incoming Letters, Emails, Faxes, Posts, Correspondences on Behalf of GD
– Make Arrangement for His Business Trip: Visa, Flight, Hotel, Transportation, Trip Itinerary
– Process of Statement of Expense, Related Business Activities for the GD
– Create Monthly Market (Sales) Reports, Analyze Data, Arrange Letters, Presentations and Other Documents for the GD, Consolidate and Distribute to Relevant Divisions
– Screen and Check Documents Properly Before Submitting Them for Final Approval
– Research, Priority, Follow Up Incoming Issues and Concerns Addressed to the GD, Including Sensitive or Confidential Nature
– Provide a Bridge for Smooth Communication Between the GD’s Office and Internal Departments, Demonstrating Leadership to Maintain Credibility, Trust and Support with Senior Management Staff
– Work Closely and Effectively with the GD to Keep Him Informed of Upcoming Commitments and Responsibilities, Following Up Appropriately
– Research and Prepare Statistical Reports (Sales) Using Data from Systems and Internal Surveys. Consolidate Information into Cohesive and Understandable Correspondence or Other Written Form for Use in Management Decision – Making
– Be on Behalf of the GD for Meeting with Business Partners, Visiting Customer, Coordinating with People from Other Association (GBA, EuroCham, VITAS, etc.).

2. From 12/2012 – 05/2015:
Assistant to Director of Operations
Asian Coast Development
– Manage Diary, Transportation, Meetings, Visits, Travel, Other Reservations
– Type Correspondences, Memos, Letters, Maintain Filling System
– Handle Payment Request, Cash Advance, Money Transfer, Documents, Couriers
– Translate, Interpret from English into Vietnamese and Vice Versa
– Set Up Meeting Room, Prepare Agenda, Take Minutes, Distribute to the Management
– Consolidate Reports from Managers / Other Departments for Operations
– Maintain Good Relationships with Partners, Manage Owner Contacts, Suppliers
– Screen Documents for Director’s Signature (Request, Forms, etc.)
– Provide Full Range of Personal Assistance for the Director as Required
– Operations Management:
– Conduct Credit, Business Research, Answer Enquiries, Inbound / Outbound Calls to Other Casinos for Enquiry Regarding Customer Accounts.
– Follow Up, Manage to Update Exchange Rates on E-board in Front of Cage Counter
– Work with Local Banks for Money Transactions In / Out of the Departments
– Manage Expenditure, Stock, Casino Machines Purchasing from Overseas Countries
– Handle Confidential Documents (Casino SOG, Procedures)
– Take Part in Marketing Activities of the Department
– HR Management:
– Data Management for Staff Working Shift, Monthly Time Attendance, Screen CV, Arrange Interview, Staff Records, Bus Management, Uniform, Disciplines
– Arrange Work Permit, Residence Card, Non-criminal Record for HR Processing
– Organize Charity, Pool Party, Outing, Support Company Year-end Party
– Deliver, Update Organization Chart, Newsletter, Notice Boards, Information
– Take Care of the Cleanliness, Guide Cleaners, Oversee Facility and Equipment
– Ensure All Activities Performed Within the Department Are in Accordance with the Company’s Business Objectives, Established Safety and Security Standards.

3. From 2009 – 10/2012:
Assistant to Lecturer – American International School
– Manage Diary, Transportation, Meetings, Visits, Travel, Other Reservations
– Manage Daily Schedule, Booking Schedule
– Answer Telephones, Take Messages, Reply Emails, Confirm Appointments
– Arrange Business Trips, Accompany Him to the Charity Activities, Lecturer’s Meetings
– Provide Administrative Supports, Coordinate with Other Divisions, Make Copies of Correspondence and Other Printed Materials
– Deal with Incoming Letters, Emails, Faxes, Post, Correspondence on Behalf of Him
– Do the English <-> Vietnamese Translation to Get Licence for Imported Books, Interpretation for Visiting Guests, Parents in PD Day, Other Meetings
– Interact with Companies, Suppliers for Importing Books, Other Teaching Materials
– Manage the Stock, Incoming and Outgoing Materials of the Library.
– Support in Designing Posters, Organizing, Arranging Transportation, Following Up Internal / External School Events: Winter Dance, Book Week, Talent Show, Field Trip
– Liaise with Other Departmental Members, Handle Parents and Students’ Feedbacks, Solve Issues, Emergency Happened in the School to Ensure Operations Run Smoothly.

4. Part Time / Contract:
– BBA Executive – ERC Institute Vietnam (07 – 12/2012)
– Teaching Assistant – British International School (04 – 06/2009)
– Interpreter
– Saigontex 2012 – 2018 (Vietnam Saigon Textile & Garment Industry Expo)
– Entech Vietnam 2017 (International Environment and Energy Technology Exhibition)
– Vifa Woodmac 2017 (Vietnam Woodworking Machinery & Wood Materials Fair)
– American International School (Lecturers – Parents Meetings)

EXTRA CURRICULUM ACTIVITIES
1. From 06 – 08/2004:
The International Save The Children Alliance in Viet Nam
2. From 06 – 08/2007:
Green Summer Campaign 14th
3. From 2014 – 05/2015:
Team Leader of Trade Union – Asian Coast Development Ltd.

REFERENCES ARE AVAILABLE ON REQUEST