Chuyên viên quản lý nhân sự và dịch vụ khách hàng | Nam | 1988 | Vũng Tàu – Bà Rịa – Vũng Tàu

Quản trị, Nhân sự, Dịch vụ khách hàng, Quản lý dự án, Giao tiếp, Tổ chức …

RÉSUME
DAO TIEN THUAN
105/19 Le Loi Street, Ward 6th, Vung Tau City
Date of birth: January 21st, 1988
Place of birth: Vung Tau
Material status: Single
Mobile phone:
Email:

**Profile**
An applicant with a sound range of experience in the administrative management & customer service. Proven abilities and skills in communication, organization, problem-solving, multitasking and scheduling. Being able to establish and maintain good relationships with customers, vendors, dealers, licenses and agents. Professional and personable with a positive attitude and a high enthusiasm and creative energy. Work well with others or independently, extremely responsible, resourceful and reliable with all tasks and assignments.

**Work Experience**
1. **Block B – O Mon Pipeline Operating Company (BPOC)** – An Affiliate of Petro Vietnam Gas Joint Stock Corporation (PVGAS)
**Project Secretary** (9/2011 – 6/2013)
– Collect Daily Reports from Right of Way (RoW) coordinators and supervise their performance to report to superiors.
– Update Workload and monitor work situation for report.
– Control and propose office stationery and necessities (Laptop, GPS, protective clothing, camera,…) on request by RoW teams.
– Compose Dispatches, reports and translate documents to submit for Manager’s approval before transferring to foreign partners and director.
– Receive and transfer letters/minutes regarding Civil Department’s work to RoW teams for their information and application.
– Follow closely the implementation of RoW activities in provinces.
– Participate in drafting the business co-operation/service contracts among parties concerned.
– Coordinate with Commercial and Finance & Accounting Departments in managing and finalizing the project cost.
– Update schedule if any changes.

2. **Apple Fashion**
**HR Assistant cum Purchasing Supervisor** (8/2013 – 9/2016)
– **Admin:**
– Make sure that company’s documents are managed and stored carefully including internal or external ones.
– Monitor and maintain the condition of company’s assets. Plan to repair or replace them if necessary.
– Participate in checking the employers/workers in or out daily to ensure the accuracy of payroll at the end of month.
– Control closely the quantity and purchase request of office stationery for each month.
– Manage and ensure to provide company cars for business travel or transportation timely.
– Resolve the claims and conflicts made by workers as company’s regulation.
– Regularly organize, rehearse and check fire regulations at work and liaise with local authority to handle unexpected problems promptly.
– Daily go around and verify the issues concerning company’s labour safety & hygiene, accept the opinions from sections for handling.
– **Purchasing:**
– Supervise the purchasing team to inventory & control the remaining quantities in warehouse (Equipment, office stationery…) as required.
– Collect the Purchase Requests from departments/sections for the next orders.
– Review the Total Purchase Request and submit it to HR Manager/Factory Director/General Manager/President for review and approval.
– Supervise and liaise with purchasing team about the purchasing progress, along with contacting local suppliers to obtain the best deal.
– Monitor and maintain the conditions of company’s assets.
– **Others:**
– Weekly/monthly report to HR Manager/GM/President.
– Receive and handle all concerns of HR Department in the absence of HR Manager.

3. **New Saigon**
**Outlet Supervisor** (10/2016 – 06/2017)
– Responsible for the administration, personnel and turnover of the outlet assigned.
– Guide all customer services and employees assigned in the outlet regarding the performance of their duty and liability.
– Follow up the implementation of the policies and procedures in operating the outlet.
– Check the sufficiency of operating equipment and supplies for outlets.
– Blamed for maintaining the sanitation standards in the outlets.
– Provide functional assistance to the staff during peak periods.
– Have a responsible for scheduling sufficient manpower in the outlet to suit volume of business.
– Coordinate with marketing team in proposing marketing strategies & celebrating promotions/events to attract customers and achieve sales goal.
– Organize and participate in training courses in order to enhance all staff’s qualification.
– Weekly/monthly report to Area Manager/General Manager.

4. **Oceanami Villas & Beach Club**
**HR Executive** (06/2017 – 05/2018)
– **Recruitment:**
– Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
– Determine applicant requirements by studying job description and job qualifications.
– Attract applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
– Identify applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
– Manage new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
– Follow up the probation of new staff until the completion; identify the official recruitment through the assessment by line manager.
– Compile the letters/announcement regarding the recruitment process such as selection, designation, renewing, transferring or termination.
– Accomplish human resources and organization mission by completing related results as needed.
– **Admin:**
– Regularly go around for verifying and maintaining the company’s regulations, sanitation and surroundings.
– Liaises with the local suppliers about signing, extending or finalizing the service contracts (canteen, drinking water, uniform, medicine,…).
– Organizes the events of company (birthday, year-end party,…).
– Manages and arranges company car for staff’s transportation and business travel.

**Training courses**
– Certificate for Professional training of tenders (Basic) – March 12th, 2012 – Ha Noi STEC Institute
– Certificate for Professional training of tenders (Advanced) – October 26th, 2012 – Ha Noi Training & Investment Consulting Joint Stock Corporation.
– Certificate for Emotion Management – May 10th, 2013 – PetroVietnam Manpower Training College
– Enhancing the management ability for Professional Improvement & Consulting Committee (PICC) – October, 2014 – Better Work – Viet Nam

**Qualifications/Education**
Hoa Sen University, Ho Chi Minh City, Viet Nam 2006 – 2010
Bachelor of English

**Language:**
Fluent in English and Vietnamese

**Computer Skills:**
MS Word, Excel, Powerpoint, Visio, Project

**Achievements and additional information**
**Health:** Good & non-smoking
**Characteristics:** Honest, careful, industrious, resourceful and high-discipline

**Interests:**
Music, karaoke, travelling, movie and hang-out
**Awards received:**
Annual awards for the excellent executive/officer