Chuyên viên quản lý hành chính và kiểm toán nội bộ | Nữ | 1986 | Thủ Đức – Hồ Chí Minh

Admin Supervisor, Internal Auditor, Personnel Management, Recruitment, Office Administration, Customer Service …

PHAM THI BICH TRAM
175 Tam Chau Str., Tam Binh ward, Thu Duc District, HCMC

**ADMIN SUPERVISOR CUM INTERNAL SECURITY AUDITOR**
Administrative Work with 6 years of experience handling confidential tasks and making routine office tasks as efficient as possible. Responsibility for Office and Personnel management.

**Career Objective:**
Looking to leverage my knowledge and experience into a role as Manager.

**Experience:**

– **2009-2010**
**FPT Telecom**
Customer Service Staff
– Receive and answer the phone of customer.
– Consult and supply product information.
– Handle the complaint from Customer direct & indirect way.
– Follow up Customer case to support until properly done.
– Contact to Technical department to give customer information need to be helped.
– Make a list of prospective clients.
– Submit monthly report of potential customer.
– Convince clients to keep the contract.

– **2010-2015**
**Asia Georesearch**
Administration & HR Staff
– **Recruitment**
– Receive the proposal of recruitment from Director.
– Screening applicants and make arrangement for interviewing.
– Send email to the applicants who pass the interview.
– Performance reviews for new employees after probation period.
– **Personnel Management**
– Update and monitor the applicant’s file.
– Maintenance of employees’ files (labor contract, insurance).
– Update the changing of personal information immediately (if have).
– Make sure the contract has been extended on time.
– Record and monitor annual leave of staff correctly.
– Register to Labor dept (increase/decrease employee).
– **Administration Work**
– Look for and manage all suppliers.
– Manage and record all documents come and out.
– Receive stationary proposal form from all departments, summary and proceed purchase orders in accordance with reasonable using, follow and update the balance of stationary.
– Check and issue uniform and labor safety for staff.
– Office maintenance.
– Office expenses.
– Prepare meeting and conference room.
– Welcome visitors to office.
– Keep office cleaned.
– Translate document from Vietnamese into English and vice versa.
– Support to extend the residence card for foreigners.
– Monthly birthday’s celebration.
– Support to organize company party.

– **2015-2016**
**Bowker Vietnam**
Admin Supervisor
– Supervise the implementation of Admin jobs of Admin staff & Receptionist.
– Establish and maintain smooth processes of administration to avoid disruptions to business activities and ensure effectiveness of using resources.
– Developing and implementing new administrative systems.
– Supervise the jobs of Security Team, Cleaner, Driver, Canteen & Gardener.
– Office maintenance.
– Carry out Project plan according to BOD’s requirement.
– Assist in conducting and coordinating recruitment activities.
– Monitor Monthly office expenses.
– Manage and order the purchasing function to ensure non-stop supply flow for office drinks (such as mineral waters, coffee/tea etc).
– Coordinate with HR team to organize company events (Woman day, Family day, Year-end party).
– Office inventory controls.
– Monitor all forms, office legal documents.
– Manage/arrange accommodation for experts and Villa expenses also.

– **Internal Auditor**
– Determine internal audit scope and develop annual plans.
– Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards.
– Attend meetings with auditees to develop an understanding of business processes.
– Travel to different sites to meet relevant staff and obtain documents and information.
– Perform risk assessments on key business activities and use this information to guide what to cover in audits.
– Anticipate emerging issues through research and interviews and decide how best to deal with them.
– Agree recommendations with relevant staff members to make improvements to operations and help secure backing for them in meetings.
– Prepare reports to highlight issues and problems and distribute the reports to the relevant people.
– Identify the risks related to the audited entity and define the audit approach.
– Perform tests to ensure that risk mitigating controls are effective and assess the potential risks associated with inefficiency or lack of controls.
– Issue recommendations and validate the adequacy of corrective action plans proposed by the auditees.
– Contribute to the dissemination of good practices across the Group.

**Education:**
– **2005 – 2009**
**Van Lang University**
Bachelors of Marketing

**Additional Training & Certifications:**
– Educational Secretary & Assistant Certificate
– Supervisory Skill – Modul 1 Certificate
– Workplace Diversity Certificate
– Project Management Certificate
– Teaching Certificate

**Languages:**
– **English:** TOEIC 610 marks
– **Japanese:** Beginner

**Computer Skills:**
– Level A

**Additional Skills:**
– Good communication skill
– Ability to work under pressure and ability to consistently deliver
– Teamwork skill
– Good knowledge of software such as PowerPoint, MS Word, MS Excel
– Good attention to detail
– Ability to stay calm under pressure
– Methodical and thorough approach to work
– Good at juggling tasks and prioritizing
– Able to work independently
– Tactful and discrete when dealing with people and confidential information