Chuyên viên hỗ trợ khách hàng và marketing với kinh nghiệm đa dạng. | Nữ | 1989 | Quận 12 – Hồ Chí Minh

Account Assistant, Marketing Staff, Customer Service, Business Administration, Data Analysis, Negotiation …

NGUYEN THI BICH NGOC – CHLOE NGUYEN
 01/10/1989


77/4A2, Nguyen Van Qua Street, Dong Hung Thuan Ward, Dist. 12, HCM City, Vietnam

OBJECTIVE
– Looking for a good job that I feel happy when doing work.
– I believe in myself and my abilities to achieve success at work.

EDUCATION
– 09/2007 – 07/2011:
– Industrial University of Ho Chi Minh City
– Bachelor of Business Administration (International Business)
– Year 2011:
– Certificate of English: Level C issued by Industrial University of Ho Chi Minh City.
– Year 2011:
– Certificate of Computer Skills: Level B issued by Ho Chi Minh City University of Science.

WORK EXPERIENCE
– 10/2017 – Currently:
– OFFICE SCANCOM VIETNAM LTD.
– Position: Account Assistant
– Main Responsibilities:
– Respond to customer requests as fast as possible.
– Make the offer sheet, sample, customer overview (product catalog) for the new season or customer/Sales Director requested.
– Receive PO from the customer and raise the order on Axapta system.
– Ensure confirmed ETD will satisfy customer requirement.
– Work on the system of the special client (Amazon, Robert Dyas, Homebase, John Lewis).
– Read and understand customer requirement document carefully to work with the related department.
– Provide Shipping Marks (carton box, label display, hang tag, brass plate, barcode, etc.) to ScanCom Production Units and related department.
– Follow shipping plan and ensure to get confirmed booking from the forwarder on time.
– Book the third party for external inspection or external testing before shipping out.
– Do a delivery plan, sales report, stock list every week or as required.
– Fill out all forms/files as customer requested.
– Enter and update all information about customer/sale order in the Axapta system.
– Solve all of the issues from customer/factory/third party as the product, delayed shipping plan, etc.
– Carry out other tasks as assigned by the Senior Account Assistant, Sales Coordinator, and the Senior Manager.
– Achievements:
– Management of UK market: AMAZON, DANAMOO, TESCO, KINGSFORD, JOHN LEWIS, ROBERT DYAS, HOMEBASE, OUT & OUT, RYMAN…

– 06/2013 – 03/2017:
– BOX-PAK (VIETNAM) CO., LTD
– Position: Marketing Staff
– Main Responsibilities:
– Calculate the cost of products and quote for customers.
– Negotiate prices with customers.
– Develop carton samples following customer’s requirement.
– Make sale contract, principle contract, import and export documents.
– Track all client liabilities of the company.
– Statistics, analysis of quantity, price upon request of the director.
– Handle and settle matters arising from the production department and customer.
– Achievements:
– Enjoying high wage growth.
– Management of large corporate customers: Trung Nguyen, Jabil (Shanghai), Ikea, Nestle, Masan…
– Quote for large projects: H&M HENNES & MAURITZ, GBC AB (Sweden), Procter & Gamble (Gillette), Tchibo…

– 06/2013 – 03/2017:
– BOX-PAK (VIETNAM) CO., LTD
– Position: Secretary of Marketing Manager
– Main Responsibilities:
– Serve as the telephone operator when required.
– Arrange the cars in case of necessity.
– Make a list of customers and send gifts on the occasion of the moon, and holidays.
– Make expenses payment request of Marketing Manager and other payments (if any).
– Complete the paperwork to the sign-up phase.
– Report on important issues related to customer and goods need to be addressed urgently.
– Management of records and documents of Marketing Manager.
– Manage and negotiate the price of the transport service contractors, outsourcing prices.
– Manage, organize and implement work schedule, meeting schedule, calendar of Marketing Manager.

– 12/2011 – 01/2013:
– INTERNATIONAL TECHNOLOGY CO., LTD
– Position: Director Secretary
– Main Responsibilities:
– Work with suppliers to have a reasonable price, commodity price calculations for output.
– Update information about the goods and send the catalogue price to the customer.
– Manage information to directors: receive, collect/aggregate information to the Director.
– Advise, counsel, support the Director in the formulation of plans and business operations of the Company.
– Attend to make a record of the meeting.

– 12/2010 – 05/2011:
– IFB INTERNATIONAL FREIGHT BRIDGE VIETNAM CO., LTD
– Position: Operation Division Internship
– Main Responsibilities:
– Receive orders from customers and documents.
– Send a H/B draft to the shipper to check again.
– Send details and receive B/L from shipping lines.
– Complete and submit the documents to the Agent.
– Track shipping schedule.
– Save and enter the customer’s information in the management system.
– Achievements:
– Complete the assigned work and get the official job offer at the company.

SKILLS
– Public Speaking
– Data Analysis, Statistics, Aggregated Data and Reporting
– Ability to Work Well Under Pressure
– Teamwork
– Handle Stressful Situations
– Negotiation and Persuasion

HOBBIES
– Windsurfing and Searching for Information
– Discovering Different Cultures in the World
– Shopping and Hanging Out with Friends on the Weekend