Chuyên viên hành chính với kinh nghiệm quản lý và dịch vụ khách hàng. | Nữ | 1982 | Thủ Đức – Hồ Chí Minh

Administrative Staff, Customer Service, Team Leadership, Communication, Document Processing, Problem-solving, Project Management, Training Coordination, Secretarial Skills, Business Writing, English Proficiency, Operations Management …

DO THI NHU KHOA
Applying for an Administrative Staff
At a Japanese Company

PERSONAL INFORMATION
D.O.B: 13 Apr 1982
Marital Status: Married
Children: 01 thirteen-year old daughter

SKILLS
– Communication & Document Processing
– Secretarial
– Problem-solving and Customer Service Handling
– Team Leadership

EXPECTED SALARY: Negotiable
NOTICE PERIOD: Right after getting confirmation

EDUCATION
2000 – 2004
– University of Social Sciences & Humanities
– Oriental Faculty

2006
– Europe Indochina Institute of Tourism (EIT)
– Effective Communication for Sales & Marketing

2007
– Corporate Training Solutions (CTS)
– 50-Hour English for Front Office Staff

2009
– Singapore Professional Education, Consultancy & Training
– Business Writing

PROFESSIONAL APPOINTMENTS
– March 2021 – May 2021
– PACE Institute of Management
– Co-ordinator, Class & Seminar Assistant Team

– May 2017 – 31 May 2020
– CapitaLand Vietnam
– Team Leader, Customer Service Unit

– December 2014 – May 2017
– CapitaLand Vietnam
– Secretary to Project Development Head

– March 2008 – February 2010
– CapitaLand Vietnam
– Administrative Executive

– October 2005 – March 2008
– Norfolk Hotel
– Sales Assistant

– January 2005 – October 2005
– Norfolk Hotel
– Secretary at Business Center

PROFESSIONAL EXPERIENCE
– **Co-ordinator, Class & Seminar Assistant Team**
PACE Institute of Management | March 2021 – May 2021
– Explore and gain knowledge about operations and service enhancement in the training and coaching industry.
– Take lead and review all available procedures of single module in organizing training courses at PACE premises and outside PACE.
– Completely build up a set of Q & A including scenarios that happened and predicted to happen in the future during class organizing.
– Execute full processes of organizing training courses in actual to suggest improvements or enhancements to services provided to participants.
– Be responsible for overseeing operations of Class & Seminar Assistant Team.

– **Team Leader, Customer Service Unit**
CapitaLand Vietnam | May 2017 – 31 May 2020
– Have hands-on experience on dealing with home buyers about handover matters related.
– Lead a team of 5 – 7 members to do handover 1,152 apartments of Vista Verde project and approximately 500 units of Feliz en Vista project both located in Dist. 2 of HCMC.
– Bring satisfaction & trust towards customers by arranging for defects rectifications done completely above home buyers’ requests & expectations.
– Have hands-on experience on assisting home buyers in obtaining Apartment Ownership Certificates (Pink Book) and successfully clearing several difficult cases due to legal documents provided by home buyers.
– Closely liaise with internal departments (Project, Legal, Sales & Marketing, Finance) to speed up the work completion and bring income recognized into company’s account.
– Have strong skills in settling complaints before and after handovers.
– Pay an overview about the handover process and suggest for efficient improvements or modifications before every circle of handover for a new project.
– Mindfully plan operation budget prepared for handover processes and seek for Management’s approval.
– Frequently organize coaching/training sessions for team members to provide a full understanding about new project info.
– Set targets in detail and delegate actual works to each team member.
– Encourage and motivate the team, pay attention to tighten company’s policies or procedures within the team.
– Cooperate with Building Management Office (an out-sourcing agent) to settle all requirements/complaints from residents.
– Join job interviews with HR to prepare manpower for the team when needed.

– **Secretary to Project Development Head (PDH)**
CapitaLand Vietnam | December 2014 – May 2017
– Control and tidy up PDH’s working calendar when reasonably arranging meeting schedules with other internal departments and external parties (meeting arrangement & minutes taking-note & distributions).
– Arrange business trips for PDH and Project team members when required (accommodation, air-tickets, visa obtainment, co-ordination with related parties, etc.).
– Monitor and secure all benefits that PDH was offered according to his labor package contract with the company.
– Raise up/do checking/follow up monthly payments to outside suppliers, consultants & contractors in accordance with mutually signed-off contracts (payment process).
– Do checking all papers submitted to PDH before submitting to him and higher management levels for approvals (word processing & considering on company’s FAL).
– Keep records of all documents/mailings sent to Project Department and distribute to right recipients.
– Keep track of all movements of papers circulated around internal departments and return them to right team/members after circulating.
– Assist PDH in preparing updated information of projects progress for his reports to higher Management levels as scheduled.
– Search and do registrations for training courses for Project Team as per PDH’s recommendation and approval.
– Be the first contact point to and from Project Department and assist PDH to convey his instructions/messages to the team accurately.
– In charge of having proper guiding on-job training for site administrators at each project.

– **Administrative Executive**
CapitaLand Vietnam | March 2008 – February 2010
– Prepare meeting rooms in tidy & neat appearance and welcome visitors to the company.
– Be in charge of office fitting-out and office decoration to ensure the office is always well-organized.
– Find new suppliers and negotiate to obtain reasonable prices and terms.
– Relieve pressure of disagreements out of contracts that may occur during the period of using services for immediate Manager.
– Contact city government associates and local authorities to get necessary information about opening a subsidiary and doing registrations for legal representative and board of management.
– Compose official documents submitted to external parties regarding negotiations on contracts, responses to authority associates.
– Follow up to renew contracts of office/house rental, car rental, mailing service and insurance service.
– Control and monitor fixed assets of the company.
– Arrange business trips for colleagues (air tickets, accommodation, visa application, cash advance request & clearance, …).
– Control effectively car arrangement for staff usage as well as manage drivers provided by car rental companies.
– Do checking all expenses billed on monthly basis and making payment requests accordingly as well as follow up those payments to be settled.
– Keep tracking of staff check-in & check-out on a daily basis.
– Remind colleagues to follow office rules about tidiness/hygiene and environmentally friendly habits of using stationery/office appliances and equipment.

– **Sales Assistant**
Norfolk Hotel | October 2005 – March 2008
– Receive bookings via emails, faxes and phone calls and send booking confirmation to guests.
– Make sales calls and do sales trips within HCMC as well as to nearby provinces such as Binh Duong, Bien Hoa, Vung Tau.
– Update new room rate yearly or when there is a change to corporate bookers.
– File document/contracts/agreements and manage guests’ database.
– Make statistic data on room sold quarterly/yearly for Sales Manager to review and renew room rate frame for next years.
– Cooperate and maintain good relationships with guests and bookers.
– Introduce hotel facilities when guests come to check room standards.
– Handle guests’ requests/complaints and answer incoming phone calls to Sales Department and transfer to proper Sales staff-in-charge.
– Attend and take note for morning briefing minutes.
– Assist General Manager, Sales Manager and other Sales members in administrative work related.

– **Secretary, Business Center**
Norfolk Hotel | January 2005 – October 2005
– Welcome guests to Business Center and see them off.
– Assist hotel guests and all internal departments in administrative works such as translating, interpreting, typing, faxing, printing, etc.
– Make bills for guests using services at Business Center and make a report of billings at every day end.
– Build interior designs and decorations of all forms such as weather forecast notices/quotes of the day/birthday cards for colleagues and guests/menus for in-house restaurant/check-out letters/TV lists, etc.
– Receive requests/orders from in-house guests and transfer the messages to in-house departments to fulfill those requests/orders.
– Manage and always keep Business Center hygienic, tidy & neat and well-presentable.