Chuyên viên Bất động sản với kinh nghiệm quản lý và chăm sóc khách hàng | Nam | 1989 | Quận 10 – Hồ Chí Minh

Quản trị Kinh doanh, Bất động sản, Chăm sóc khách hàng, Giao tiếp, Tiếng Anh, Quản lý, Bán hàng, Tuyển dụng, Đào tạo, Quan hệ khách hàng, Marketing …

HUYNH NGOC TRAN
28/06/1989 – Single
383/9 Ba Hat street, District 10, Ho Chi Minh city

**Education History:**
– Graduated Business English major (Associate Diploma) at Hoa Sen University.

**Working Experience:**
– **April 2017 – Present: Seou Realty Vietnam**
**Assistant Manager**
– Coordinate Office Activities and Operations to Secure Efficiency and Compliance to Company Policies
– Supervise Administrative Staff and Divide Responsibilities to Ensure Performance
– Manage Agendas/Travel Arrangements/Appointments etc. for the Upper Management
– Update Real Estate News and Projects Information for Sale Team Leader
– Connect with Other Agencies for the Purchase Procedure
– Support to Guide Group of Customers for Visiting Module House
– Assist Sale Team Leader for Closing Deals
– Handle HR Tasks Including:
– Recruitment Activities
– Business Manner Training for Staff
– Register Insurance for Employees

– **April 2016 – April 2017: CBRE Vietnam**
**Sales Executive**
– Deal with Customers to Sell Property Products (Apartment, Villa, etc.) Assigned by Sales Department
– Handle and Follow Up Enquiries from Clients for Condominium, Villa
– Maintain and Develop Relationship with Landlords and Clients
– Develop Client’s Database
– Support to Organize Events for Related Projects
– Join Meetings with Landlord/Client as Required
– Perform Other Jobs as Required and Assigned by the Business Line Leader

– **October 2015 – April 2016: VIVA BCS**
**Customer Care Specialist**
– Implement Marketing Plan, Promotion Program
– Follow Client’s Payment
– Acknowledge Customer Needs from Complaints
– Offer New Services to Current and Potential Customers via Email Daily, Monthly, Quarterly
– Reach Sales Target as Proposed
– Complete All Tasks Requested by Director

– **May 2013 – October 2015: Gtax Accounting Service**
**Customer Service Executive**
– Manage Customer Service Department
– Contribute Information Channels for Clients to Access Company Information, Product Features, Prices, and Payment Mode
– Act as Focal Person for Customer Complaints and Provide Solutions
– Coordinate with Marketing Department to Implement Advertising and Promotion Programs
– Implement Programs for Customer Seminars on Approved Topics
– Handle Customer Contracts and Payments
– Act as Secretary for CEO:
– Schedule Meetings and Reserve Rooms
– Attend Meetings, Take Minutes, and Keep Notes
– Manage Schedule for CEO
– Arrange and Confirm Appointments
– Translate Company Documents or Meetings as Required (Vietnamese/English)

– **August 2011 – May 2013: G-office**
**Customer Service Department**
– Meet and Greet Clients
– Handle Telephone Switchboard
– Set Up Conference Room
– Maintain Fax Machines and Handle Incoming/Outgoing Faxes
– Perform Clerical Duties such as Filing, Photocopying, etc.
– Handle Incoming Mails or Inquiries from Customers

– **July 2010 – August 2011: Song Da Corporation**
**Receptionist**
– Answer and Transfer Incoming Calls Properly
– Handle Incoming and Outgoing Mails, Couriers, Newspapers
– Purchase Office Equipment and Stationery
– Welcome Guests and Visitors

– **January 2010 – July 2010: Khaisilk Corporation**
**Sales**
– Welcome Customers, Consult and Sell Products

– **June 2009 – January 2010: L’Oreal Vietnam Company**
**Intern**
– Translate Documents and Support Manager in Preparing Training Courses

– **July 2007 – June 2009: Thai Binh’s Shoes Company**
**Sales**
– Sell Products and Reach Monthly Targets

**Key Skills:**
– **Communication Skills:**
– Experience in Work and Organizing Activities Improved Ability to Communicate Effectively
– **Computer Skills:**
– Proficient in Word-processing, Excel, PowerPoint
– **Language Skills:**
– Fluent in English and Chinese

**Hobbies:**
– Shopping and Working, Watching TV

**Referees:**
– Ms. Kim Nga
Senior Manager of Seou Realty Vietnam
Tel: [Số điện thoại]