Chuyên gia tuyển dụng với kinh nghiệm đa ngành và thành tích xuất sắc. | Nữ | 1984 | Quận 3 – Hồ Chí Minh

Talent Acquisition, Recruitment, Human Resources, Training, Performance Management, Employee Onboarding …

CURRICULUM VITAE
Full name:
LE THI THANH HANG (Ms.)
Mobile Phone:
E-mail:
Address:
263/3 Nguyen Dinh Chieu, Ward 5, Dist. 3, Ho Chi Minh City
Expected salary:

**Career Objective:**
– Keep on moving to develop Human Resources Career

**EDUCATION**
– HCMC Open University – BA Business Administration
– University of Social Sciences and Humanities – BA English Linguistics & Literature

**WORK EXPERIENCE**
– **VIET IDEA FOOD & BEVERAGES** (STARBUCKS VIETNAM) (Dec 2021 – Feb 2023) – Talent Acquisition, Senior Partner
– **Recruitment:**
– Retail Recruitment:
– Strategic Planning for Talent Acquisition Annual Operation Plan (AOP)
– Proceed recruitment process & support stores in hiring store partners (store manager, shift supervisor, barista) to fill in vacancies by distributing candidate database & resumes to hiring managers.
– Organize recruitment days to recruit mass numbers of store partners.
– Consolidate onboard list and conduct Orientation training to deliver the warm welcome to new hires (including admin works such as welcome kit, personal documentation, contracting, WorkDay onboarding guides for new partner, new partner announcement, etc.).
– Monthly meeting with Operations Leaders to propose solutions & approach for improvement.
– Conduct salary mini-survey in F&B to provide labor market insight for Operations Leadership Team.
– Coordinate with Total Pay team to ensure new hire personal data’s transparency in WorkDay system.
– Support hiring manager with WorkDay hiring process if any.
– Non-retail Recruitment:
– Conduct recruitment activities for support center roles by utilizing different sources (e.g. internal recruitment, external job dashboard, employee referral, headhunter).
– Partner with hiring manager & work with Total Pay to propose salary package until successfully acquiring new partner onboard.
– Welcome new partner & coordinate with L&D for new partner’s training plan (Starbucks Experience & Orientation Workshop and training program).
– **Reporting & Other Projects:**
– Budget planning for Talent Acquisition & recruitment sources efficiency management through providing TA dashboard and reports
– Manage job dashboards using status & track recruitment cost (for job dashboards, recruitment days or agency).
– Conduct recruitment data analysis to measure effectiveness of recruitment activities (including application data analysis, new hire data analysis, number of new hires, separation rate within training period recruitment, recruitment day performance).
– Update organization chart monthly.
– Other tasks as assigned.
– **Achievements:**
– 2022 year-end performance at exceed expectation rank.
– TA team recruit >500 vacancies in 2022 to ensure company meets new stores opening target.
– Successfully source suitable vendor to provide Application Tracking System (ATS) in order to enhance experience for candidate and hiring manager & improve hiring process.

– **RMIT VIETNAM UNIVERSITY** (4/2020 – 9/2020) – Talent Acquisition Advisor (Contingent Worker)
– Provide end to end full cycle for Contingent Employee from hiring to off-boarding.
– Partnership with diverse portfolio of stakeholders to provide recruitment advice, subleasing service guidance to support school business needs.
– Manage performance of sublease vendors in their payroll & C&B process for Contingent Worker as well as other benefits for contingent employee during Covid pandemic (vaccination programs and well-being cares)
– Coordinate with Procurement department in RMIT sourcing process for new sublease vendor.
– Join Project Pi to lead the transition of Contingent Worker process from SAP to WorkDay.
– **Achievements:**
– Successfully transfer and set up Contingent Worker process in WorkDay in full service cycle from P2P.
– Successful deliver 1st version of Contingent Worker guideline.

– **SCHRAMM SSCP HA NOI** (AKZONOBEL VIETNAM) (2018 – 2020) – Talent Acquisition Partner
– Provide end to end recruitment activities across multiple Business Units and Integrated Supply Chain Section (4 sites in Vietnam).
– Process the end to end recruitment delivery of allocated vacancies across multiple functions at country level, using all methods available (i.e. direct sourcing, employee referral, job dashboard, etc.).
– Advise and partner with hiring managers on the most suitable route to attracting and selecting candidates and deliver the agreed solution in order to fill in vacancies.
– Build close working relationships with HRBPs, Centre of Expertise (Rewards, L&D) and People Services team to support the Business together as a OneHR team.
– Track agreed local KPIs and Service Level Agreements (SLA’s) for area of responsibility and to provide timely, accurate reports to the Regional TA Head (based in regional).
– Tracking & control recruitment expenses within country budget allocation. Conducts recruitment considering the most cost-effective methods, including the usage of recruiting agencies, external job boards, employee referral, etc.
– Provide appropriate training and support for hiring managers to ensure they are trained & understand in line with company processes & best practices (e.g SuccessFactor – SAP training (module hiring), Interview Guide training).
– Conduct Candidate Experience & Hiring Manager Experience Survey for improvement areas.
– **Achievements:**
– Met 100% KPIs (average time to fill, on time to fill, offer acceptance rate, source mixed rate).
– Successful harmonized other countries’ employee referral programs into One Regional Employee Referral Framework (applied for SEA).

– **BRENNTAG VIETNAM** (2014 – 2018) – Recruitment & Training, Senior Executive
– **Recruitment:**
– Implement A-Z recruitment tasks of HCM Head office.
– Control the recruitment budget vs. actual costs; control headcount and update organization chart monthly.
– Manage recruitment vendors including sourcing new vendors & evaluating their service’s efficiency.
– Get support from Business Unit Leaders to build-up competitor mapping & build talent mapping for sustainable talent pool in chemical industry.
– Promote Employee Referral Program as an effective source of hire; follow up & implement payment for successful referrals.
– Build up Recruitment & Training Procedure & Policy to apply the QMS ISO 9001:2008; & update version QMS ISO 14001:2015.
– **Training:**
– Conduct the Induction Program for new hires including (Orientation training & warehouse tour visit).
– Support Regional Training Academy to organize training courses for sales team & back-office team. Track training records.
– **Outsource Services:**
– Timesheet checking, annual leave management, check payroll of outsourcing vendor.
– Sourcing HR outsource vendors to provide staffing/ outsourcing activities for non-sales positions (back office roles).
– Manage staffing vendors in term of checking their payroll calculation, process outsource payment for vendor monthly; manage vendors to ensure they implement fully C&B programs for staffing employees.
– Control outsource/ staffing headcount; control vendors in order to ensure the implement C&B policies for 3rd party employees working on site.
– **Achievements:**
– Successful build competitor mapping in chemical industry & candidate database.
– Successful sourcing staffing & outsourcing vendors.

– **CAI LAN OILS & FATS INDUSTRIES** (Wilmar CLV) (2009 – 2013) – Recruitment & Training, Senior Supervisor
– **Recruitment:**
– Conduct all hiring tasks for HCM Branch (Head office & Hiep Phuoc Factory); support Wilmar Agro (Can Tho) and VFM (Baria Vung Tau) in recruitment job fairs and hiring activities.
– Lead hiring projects: Production Management Trainee program, Marketing Supervisor Trainee program.
– Update organization chart, control headcount, make staffing reports.
– Conduct exit interview.
– **Training:**
– Conduct onboarding plan including orientation training & factory tour for new hires.
– Support Country Recruitment & Training Manager in working with HR Consultant vendors, prepare logistics and coordination to implement Annual Training Plan (for factory, sales force and back office)
– Coordinate & organize compulsory training course for factory such as first aid, food safety, electrical safety, etc. and prepare documents to meet with government inspectors whenever requested.
– Track training record, statistics report (training hours, training course, training cost, etc.) the south & north factories.
– **Performance Management:**
– Implement from 1800 performance appraisal for the HCM branch twice a year, mid-year & year-end (including to send out performance evaluation form, collect forms, track result, host assessment committees meeting as calibration sessions, track final performance result then send to C&B for further salary increment, promotion & bonus)
– **Achievements:**
– Got promotion in 4 consecutive years 2010 (assistant), 2011 (senior assistant), 2012 (supervisor), 2013 (senior supervisor).
– Production Management Trainee Program & Marketing Supervisor Management Trainee Program.
– Widely support VFM branch in set up recruitment, training & performance management policies & procedure.