Chuyên gia tư vấn du lịch với kinh nghiệm quản lý bán hàng. | Nữ Ho Chi Minh City

Sale Administrator, Travel Consultant, Customer Service, Teamwork, English Proficiency, Administrative Support …

CURRICULUM VITAE
TRAN THI MAI TRANG
Ho Chi Minh City

**Personal Attributes:**
– Enthusiasm, Responsible, Sociable, Careful, Service-minded
– Adaptable, Professional style in job, Deadline-oriented

**Education:**
– Bachelor of Geography – Tourism at Social Sciences and Humanities University (National Universities)
– Human Resource Management Certificate (2012)
– Secretary of Office Certificate (2013)

**Achievements:**
– Joined Site Inspection Trip, Knowledge of various management systems (Smile, Tour Plan, etc.), handled VIP requests, managed series bookings, groups, charter flights
– Worked in an international environment, communicated with various foreign agencies/customers
– Upgraded to Senior Staff

**Skills:**
– Attention to detail and job control
– Ability to work under pressure
– Proficient in English (Writing, Reading, Listening, Speaking) and Microsoft Office, Email
– Strong Oral Communication, Networking, Interpersonal Relationships
– Good at Teamwork and Connecting with Others

**Experience:**

**Sale Administrator**
_Aug 2020 – Present_
– Answering customer enquiries over the phone, by email, and social networks
– Processing orders, credit checks, payments, and sending out invoices and related paperwork
– Updating customer records, following all requests, quotations, and sales orders
– Checking stock, quoting prices, and consulting on suitable products for inquiries
– Providing after-sales support and customer care for dealers and clients
– Handling contracts, reporting to Manager, and planning weekly targets
– Expediting orders through internal cooperation with team deliveries
– Directing customer feedback to relevant departments
– Identifying new products to add to offerings
– Supporting the sales department with other administrative tasks as needed

**Travel Sale Consultant**
_Apr 2019 – June 2020_
– Knowledgeable about destinations and products (EU Market)
– Understanding client wishes and suggesting suitable services within budget
– Maintaining customer database and monitoring order processing for tours
– Collecting deposits and balances, processing expense claims
– Handling unforeseen problems and complaints
– Offering competitive pricing for proposals and brochures as requested
– Attending conferences to stay updated on tourism trends
– Creating and updating client records in the system
– Driving sales revenue and profit targets for monthly bookings
– Responding to customer enquiries within 24 hours

**Account Specialist**
_May 2018 – Apr 2019_
– Exploiting and maintaining new travel agencies
– Consulting and costing rates for products, ensuring quick responses to requests
– Solving customer complaints in collaboration with Guest Service Manager for all foreign markets
– Presenting products to clients and managing site inspections for groups and customized requests
– Following up on payments, deposits, invoices, and contracts for domestic/overseas agencies and clients
– Researching competitors and tourism market trends annually, networking, and attending events
– Ensuring best care for groups/events/special meals until completion
– Handling reservations, corporate sales, and event sales to support the team

**Sale Admin Executive**
_Aug 2016 – May 2018_
– Receiving requests from Sales and following up on bookings (UK, US, EU Market)
– Cooperating with accountants to track payments
– Resolving urgent cases and complaints from clients
– Cross-checking with suppliers and team to avoid mistakes
– Managing booking statuses: payments, cancellations, amendments, and final bookings, with results sent within 24 hours
– Coordinating submissions, reports, and letters
– Assisting sales in consulting the best product options, checking invoices and itineraries

**Operator & Reservation Executive**
_May 2013 – July 2016_
– Managing bookings, checking prices, and negotiating for optimal profit for the company (Japan & Asia Market)
– Processing all services/products in the system
– Ensuring all booking details are arranged perfectly
– Supporting the team during high season
– Handling reservations for charter flights and VIP bookings