Chuyên gia quản lý vận hành và nhân sự | Nữ | 1990 | Quận Đống Đa – Hà Nội

Operations Management, Human Resources, Financial Management, Public Relations, Compliance, Recruitment, Leadership, Project Management, Communication, Organizational Development, Performance Management, Customer Relations …

● Kinh Nghiệm:

○ Operation Smile Inc., Representative in Vietnam

● OPERATIONS MANAGER

● July 2014 – Present
● Oversea the overall performance of operational tasks to ensure the smooth operations of the Hanoi office; in charge of public relations and helps other departments to achieve their goals set forth;
● Serve as the primary point of contact for local authorities and Headquarter staff on operational issues of company insurance, licensing, contracts and agreements, legal areas and activities, partner relationships/regulatory relationships and strategies, and required approvals and accreditations; customer & partner relationships, regulatory relationship, and strategies, and required approvals and accreditations;
● Monitor and follow up with the preparation of operational reports and documents for compliance with local government entities;
● Supervise the office correspondences, procedures, policy implementation, record maintenance, filing and indexing;
● Bring coordination between the top management and the workers of all departments; ensure the effective and economic performance of work and lead to the promotion of the staff;

● HUMAN RESOURCES

● Support and consult the management on organizational structure, corporate culture, employment relation (staff motivation, labor contract, disciplinary actions, and termination of employment…) and other human resources management issues.
● Manage staff payroll, personal income tax, compulsory insurance, and other related benefits, keep the management updated with the market surveys and trends in compensation;
● Develop and supervise the implementation of policies, procedures & human resources management system incorporating OS’s policies/procedures and local legal requirements.
● Manage and handle employment relationship issues in compliance with labor laws; as necessary provide support to staff with issues related to human resources, operations and administrative processes;
● Determine the number of staff required, their qualifications and experiences if any, decide the sources of recruitment, receiving applications, conduct the interviews and tests and finally select the right personnel;
● Organize and conduct recruitment activities in professional manner.
● Organize and support line managers in implementation of the performance management system;
● Provide the organization with support in developing Human Resource practices and systems that model on Operation Smile Inc. but incorporate local compliance requirements.

● FINANCE & BUDGETING MANAGEMENT

● Act as liaison officer with Finance Department of Operation Smile Head Quarter in reviewing and synchronizing monthly and annual financial statements;
● Serve as secondary contact (with support from Accountant) with Finance Department in HQ and local concerned parties to conduct internal and external in country auditing procedures, provide accurate records on in-kind donations and sponsorships;
● Work in collaboration with other departments in providing properly financial information and assisting with requests for reconciling expense reimbursement from employees towards the improvement of the office’s financial controls and accounting systems;
● Supervise bank deposit process, provide journal entries if needed and checking the accuracy of progress in QuickBooks system conducted by accountant;
● Supervise the accountant of the office to implement paying bills, reconciling expenses, review developing expense reports and process wire transfers upon request;
● Review and report monthly, quarterly, annual budget and financial reports for the Operation Smile Vietnam’s Advisory Board, local authorities and as required by concerned donors and prospects.

○ Operation Smile Inc., Representative in Vietnam

● FINANCE & ADMIN OFFICER

● July 2009 – June 2014
● Acting as cashier to receive all cash donations at the Hanoi Office and make sure bank account are in good management.
● Management of all financial transactions into QuickBooks, filling departments’ expenses reports.
● Budget and financial report: providing timely, accurate, and relevant financial information for review by Finance Director before reporting to head office in the USA.
● Preparing and processing Finance transactions with the bank, filling system and other administrative issues.
● Recorded accounting reports, reconciled account balance and worked with bank, and reported all accounting issues to Operation Smile Headquarter.

○ Operation Smile Inc., Asia Pacific Region

● REGIONAL EXECUTIVE ASSISTANT

● July 2007 – June 2009
● Provide administrative support for Regional Director in this successful healthcare organization, supporting all director-level projects and information-management processes.
● Compiled and analyzed data from monthly reports to prepare Director’ presentations to executive management.
● Carrying out specific projects and research for Director.
● Developed internal correspondence that facilitated effective communication and transfer of information between regional offices and Head Quarter in USA.
● Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
● Proven track record of accurately completing research, reporting, information management, marketing, and development efforts within budget requirements.
● Developed and scheduled all executive-level meetings and travel. Prepared bi-weekly time, expense, and travel reports. Managed invoicing and billing processes for Regional Director.
● Provides support in making transactions on line for CitiDirect system, acts as liaison with OSI staff/manager in charge for OSI Regional Office issues in Vietnam.

○ Magnum Canada Group

● DIRECTOR ASSISTANT

● December 2006 – June 2007
● Translate document for Director
● Perform general clerical duties to Director.
● Maintain hard copy and electronic filing system, office inventory.
● Research, price, and purchase office furniture and supplies.
● Coordinate and maintain records for staff information, company credit cards and office keys components.
● Setup and coordinate meetings, traveling and conferences for Director. Organizing and attending meetings and ensuring Director is well-prepared for meetings.
● Deputizing for the manager, making decisions and delegating work to others in the Director’s absence.
● Carrying out specific projects and research.

○ Movenpick Hotel

● GUEST RELATIONSHIP OFFICER

● July 2006 – November 2006
● Handle front office duty including check-in and check-out of guests.
● Handle complaints and feedback of guests. Reports all complaints of any occurrence of an unusual nature to Guest Relations Supervisor and / or Guest Relations Manager.
● Cultivates and maintain a close relationship with all hotel guests, more so to the regular guests, important person, very important person, and corporate important person to ensure they are well taken care of and coordinates with all departments to maintain high standard and level of guest services.
● Welcomes, meet, greet, and escort arriving VIPs and Capital Club Floor guests upon check in and as many other guests as possible upon arrival and escorts them to their rooms / suites.
● Researched existing documents and reports related to guest volume visiting Vietnam.
● Compiled and analyzed the data collected to present to the senior research team to develop relevant materials focusing on guest relationship.

● KỸ NĂNG

● Strong research, writing, communication, leadership, and organizational skills.
● Excellent interpersonal/social and multi-cultural understanding/sensitivity.
● Knowledge of office administrator responsibilities, systems and procedures.
● Knowledge of multiple HR disciplines specifically employee relations, organizational development, performance management and talent management.
● Good understanding of Vietnamese labor law, policies and practices.
● Experience in working and communicating effectively with management as an advisor for people related issues, challenges and strategies.
● Self-motivated, capable of working independently and collaboratively with teams.
● High level of communication skills in English both verbal and written.
● Strong problem solving skills, analytical and result-oriented.
● Proactive and ability to successfully execute multiple projects.
● Proficient with Microsoft Word, PowerPoint, Excel, and Outlook.

● CHỨNG CHỈ

● 2015: Inspiring Leaders Human Resource Management
● 2014: Crestcom Leadership Skills Training Programs

● THÔNG TIN CÁ NHÂN

● Nữ, quốc tịch Việt Nam.
● Traveled ASEAN countries, China, Korea, Japan, Sri Lanka… and mostly the U.S.A
● Taught English and Vietnamese, worked with disabled children and poor families, enjoy travelling and socializing.