Chuyên gia quản lý dự án và dịch thuật với kinh nghiệm phong phú | Nữ Bình Thạnh – Hồ Chí Minh

Interpreter, Customer Relationship Management, Project Management, Bilingual, Communication, Development, Footwear, Teamwork, Problem Solving, Hospitality, Supply Chain, Merchandising …

Du Thi Hong Nghi
Tel:
Email:
Add: 71G Nguyen Thuong Hien St., Ward 05, Binh Thanh Dist., HCMC.

**Experience**
– **Freelance Interpreter @ US BPO** (July 2020 – now)
– Chinese-English and Vietnamese-English translate verbally by voice or video
– E-mail communication assigned by service center mainly for US market’s BPO.

– **Shenzhou Knitting Group**
– **Customer Maintain cum Assistant of Development & Commercialization Manager** (2014 – May 2020)
– **Expertise**
– January 2014 – July 2016:
– Garment Merchandiser (Nike sub-brand: Converse) of Shenzhou Knitting Ltd. based in Ningbo, China.
– Followed up sample from first stage till handed it over to production team.
– Being the contact window to communicate and get the latest confirmation toward techpack or product feedback on time based on game plan.
– Held meetings with all stakeholders, solved any problems by communicating with internal departments and customer’s developer/designer to ensure all documents could be pulled out to production timely.
– Compliance and regulatory.
– Strong teamwork, leadership.

– July 2016 – Jan 2017:
– Flyknit Footwear Project Manager (Shenzhou side) in Nike FCDC based in Ningbo, China.
– Worked directly with each Nike WHQ team related to every stage of development procedure: procurement team, category team, costing team.
– Held meetings both online and onsite for sample approval or feedback review before moving forward to the next step.
– Took responsibility for the whole process of development to ensure smooth communication between development centre and mass production.
– Other duties assigned by Development & Commercialization Manager.

– Jan 2017 – now:
– Currently working as Customer Maintain cum Assistant of Development & Commercialization Manager after being assigned to move back to Ho Chi Minh office.
– As a customer relationship management specialist, mainly focused on managing a company’s interaction with Nike Flyknit team who we were working onsite together.
– Improved business relationships and provided the best service to enhance efficiency of the process both sides have set up.
– As an Assistant of Development & Commercialization Director: supported manager in the daily responsibilities required to keep Development Centre running smoothly as well as involved in employee hiring and dismissal procedures and performed disciplinary action when needed.
– Solved problems and served as the contact window between customers and other internal departments.
– Followed up Flyknit footwear project from the initial stage till commercialization stage (details are prohibited to reveal due to Nike confidential policy).

– **Guest Relations Officer @ Sherwood Residence** (2012 – 2013)
– Served and supported customer’s requests to ensure 100% satisfaction.
– Supported and coordinated with front desk, bellman, doorman, hotel checkpoint, and other departments to take good care of guests as well as monitored security operations in the main hall of the facility.
– Performed other duties as assigned by GSS/AGSM/GSM/GM/Hotel management.

– **Management Trainee @ Singapore Harry’s Group Pte** (2011 – 2012)
– Assisted manager to manage bar and restaurant operations to ensure smooth and efficient operations to maintain customer satisfaction.
– Monitored security operations for the restaurant.
– Implemented security policies, regulations, rules, and norms to ensure a safe environment for customers, employees, and visitors following Singapore Occupational Safety and Health Act.
– Ensured that the bar & restaurant were fully and properly stocked.
– Answered all questions about cooking methods, menu items, specials, and prices of all items.

– **Service Staff @ Costa Crociere S.p.A** (2011)
– Employed as service staff based in Italy.
– Took orders, answered questions about the menu and food, sold the restaurant’s food and drinks, took payment, communicated orders with the kitchen staff, and performed relevant tasks assigned by the manager.