Chuyên gia Quản lý Cơ sở với kinh nghiệm đa dạng trong ngành. | Nữ | 1979 | Hóc Môn – Hồ Chí Minh
Giới thiệu về ứng viên
Facility Management, Operations Executive, Customer Service, Budget Management, Team Development, Event Coordination, SOP Development, Vendor Management, Human Resource Administration, Communication Skills, Maintenance Management, Project Coordination …
**Curriculum Vitae**
1. **PERSONAL INFORMATION**
– **Name:** NGUYỄN THỊ NGỌC HÂN
– **Date of Birth:** 05/04/1979
– **Place of Birth:** Binh Duong Province
– **Sex:** Female
– **Marital Status:** Single
– **Mobile:** [Số điện thoại]
– **Email Address:** [Địa chỉ email]
– **Permanent Address:** 40/23/27 Trinh Thi Doi Street, Dong Thanh Ward, Hoc Mon District, HCM City
– **Contact Address:** 40/23/27 Trinh Thi Doi Street, Dong Thanh Ward, Hoc Mon District, HCM City
2. **EDUCATION**
– **College Diplomas:** Issued by College of Foreign Economic Relations in June 2007
3. **SKILLS**
– **Languages:**
– Advanced English
– **Computer:**
– Word, Excel, Power Point, Internet
4. **CERTIFICATIONS**
– Building Management issued by Institute of Finance and Administration
– Human Resource Administration issued by Economic University
– Effective Communication issued by Dale Carnegie
5. **EMPLOYMENT HISTORY**
– **Celadon Sport & Resort Club – Gamuda Land** (HCMC)
– **Position:** Operation Executive
– **Duration:** From 25 March 2019 to Present
– Facilities Management with maintaining 5-star standards through auditing, feedback, and reporting.
– Ensure maintenance checks are conducted and issues are handled in a timely manner.
– Manage SOP and Customer Service with operation of the venue within policies and guidelines, achieving efficiencies by proposing policy and procedural improvements.
– Cost and budget management for maintaining facilities and services by proposing and initiating ideas to do more with less without lowering standards.
– Train, supervise, and motivate team development, taking disciplinary action when necessary.
– Propose and contribute ideas to staff development programs at all times.
– **D7 Pro Studio** (Phu My Hung, Tan Phong Ward, District 7, HCMC)
– **Position:** Freelancer Producer
– **Duration:** From October 2018 to February 2019
– In charge of customer contracts to organize events.
– Deal with vendors for renting locations and equipment to set up events for talk shows or workshops about the photography industry.
– **Prudential Finance Vietnam** (15F, 20 Cong Hoa Street, Ward 12, Tan Binh District, HCMC)
– **Position:** Office Services Assistant Manager
– **Duration:** From August 2015 to September 2018
– Centralized service center including office lease/services, office fit-out/renovation, physical security, cleaning and housekeeping, office equipment purchase, asset fixing, and administrative payments.
– Build up internal SOPs and monitor their implementations.
– Control costs within budget and monitor all expenses complying with company policies.
– Implement office procedures as required by local authorities.
– Supervise Maintenance and Property Management to update asset lists and manage office services, supplies, and equipment.
– Cooperate with IT Department in managing and maintaining internet network and data management.
– SHE Management to comply with statutory and regulatory requirements by unit business and government.
– **Tam Tri Sai Gon General Hospital** (171/3 Truong Chinh Street, Tan Thoi Nhat Ward, District 12, HCMC)
– **Position:** Facility Management Supervisor
– **Duration:** From December 2014 to July 2015
– Build up facility management services.
– Plan and supervise all stages of maintenance service to be completed in a timely manner.
– Create SOPs and work closely with expert management for implementation.
– Manage and support paperwork for cost estimation, construction plan, contractor evaluation, proposal, and budget to meet financial compliance.
– Comply, track, and maintain regulation records for licenses, fire safety permits, environmental inspection registrations, and types of insurances.
– **Facility One Vietnam Consultant & Management** (109 Xuan Hong Street, Ward 12, Tan Binh District, HCMC)
– **Position:** FEMS Officer/Project Coordinator
– **Duration:** From April 2014 to November 2014
– Build up facilities management as asset file and asset tag of all equipment with the CMMS system.
– Suggest and propose statutory and regulatory compliance with government requirements.
– Perform daily inspections for maintenance recommendations about hazards and safety.
– Monitor local services performance and provide appropriate solutions for better productivity.
– Support experts in developing and implementing service performance under contract against agreed KPIs.
– Manage Sub-Contractors and Vendor Performances.
– **American International School** (102C Nguyen Van Cu Street, Nguyen Cu Trinh Ward, District 1, HCMC)
– **Position:** Facility and Logistic Supervisor
– **Duration:** From January 2010 to February 2012
– Prepare training modules/plans/budgets and conduct training for teams.
– Supervise and assign duties to the administrative staff team for supporting activities to other departments.
– Build a stable department with good service spirit according to quality standards, receiving high appreciation from customers.
– Plan and conduct training sessions.
– Purchase equipment and construct infrastructure yearly.
– Monitor H&E activities and liaise with government to maintain harmonious environment.
– **VINAGAME Service Software** (Flemington, 182 Le Dai Hanh Street, Ward 15, District 11, HCMC)
– **Position:** Admin & Facility Supervisor
– **Duration:** From June 2006 to November 2008
– Build up SOPs for administrative management and implementation.
– Monitor office activities for improving compensation and benefit programs.
– Carry out payments for expenses such as rental fees, cleaning services, and utilities.
– Coordinate technicians for maintaining structures and property, monitoring repairs and maintenance.
– Manage vendor and supplies to ensure qualified service and evaluate contracts.
– **TOAN MY Production & Trading** (Thuan Giao Village, Thuan An District, Binh Duong Province)
– **Position:** Admin & HR Officer
– **Duration:** From May 2004 to June 2006
– Receive and answer telephone calls and take messages as required.
– Prepare materials before meetings and draft presentations for the Manager.
– Handle recruitment processes for all levels and assist HR Manager in hiring senior positions.
– Conduct monthly attendance records, payroll, and submit reports to local authorities.
– Coordinate with HR Manager for training, performance management, and surveys.
– Carry out event planning and coordination for meetings and conferences.
– Manage the manager’s travel arrangements including worldwide travel agreements.
