Chuyên gia phát triển kinh doanh và giải pháp khách hàng chiến lược | Nữ | 1987 | Chưa phân loại

Customer Solutions, Business Development, Strategic Management, Cross-Functional Collaboration, Market Intelligence, Negotiation Skills, Risk Management, Customer Service, Presentation Skills, English Proficiency, Software Proficiency, Time Management …

CURRICULUM VITAE
THÁI HOÀNG TỐ THƯ

**Full Name:**
THÁI HOÀNG TỐ THƯ

**Date of Birth:**
02/09/1987

**Sex:**
Female

**Email:**
[Email Address]

**Cell Phone:**
[Phone Number]

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**WORKING EXPERIENCE**

**From November 2019 to Present**
**Strategic Customer Solution Manager at ABA Cooltrans**
**My Responsibilities:**
– Work with ABA’s strategic customers to develop solutions that create value for customers and contribute to the customer and ABA’s success in the market.
– Collaborate with other department managers, such as operations, BD, CX, IT, and finance to develop and deliver solutions to strategic customers.
– Work in a cross-functional environment at ABA and work closely with key departments of strategic customers, developing solutions based on a deep understanding of customers’ business needs and a high level of strategic alignment. This will result in tangible business value to customers and to ABA.

**From 2018 to November 2019**
**Senior Business Development Executive at Emergent Cold**
**My Responsibilities:**
– Develop business in the South and North with assigned Customer Accounts.
– Conduct market intelligence.
– Develop new business with other Warehouses as per Customer’s requirements (renting, expanding, off-site).
– In charge of International Customers:
– **Seeds:** Bayer, Syngenta, Pioneer, Monsanto
– **Fast-food Chain:** KFC, Pizza Hut, McDonald’s
– **Food Importers:** Indoguna, Classic Fine Foods, Fonterra
– **Supermarket:** Big C, Vincommerce
– Prepare & pitch presentations for new and existing Customers.
– Work cross-functionally with OPE, IT Department to deliver RFQ.
– Collaborate with other departments in terms of customer service, handling complaints, optimization plans, KPIs meeting review.

**From July 2015 to 2017**
**Business Development Executive at Swire Cold Storage**
**My Responsibilities:**
– Prepare quotations and contract renewals for new & existing Customers.
– Conduct pitch presentations and facility tours for Customers.
– In charge of small & medium Accounts.
– Attend exhibitions, expos, events.

**My Achievements:**
– Experienced in warehouse operations.
– Worked with multi-national Customers, understanding their working procedures as well as requirements to offer them the expected solution in a timely manner.
– Familiar with working in a multi-culture & cross-functional working environment.

**From 2010 to July 2015**
**Risk Management Officer at Sacombank Binh Duong Branch**
**My Responsibilities:**
– **Credit Support:** Preparing dossiers for RM, releasing money for Personal Loans, Business Loans, Guarantees, inputting and managing collateral.
– Handling system reports, following up and monitoring customer’s transaction maturity.
– **Remittance Support:**
– Handling inward and outward remittance.
– Handling remittance transaction amendments and cancellations.
– Customer’s deposit and withdrawal over the counter.
– Opening customer accounts, registering Internet Banking, Mobile Banking.

**My Achievements:**
– Developed time management and communication skills.
– Received training in Customer Service, Customer Care, Mysterious Customer, typing skills (400 characters/minute), and other educational training programs at Sacombank every 3 months.
– Capable of working in a professional environment under high pressure.
– Conducted risk evaluations.
– Proficient in T24 Software.
– Awarded “Best Staff of the Year 2014.”

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**SKILLS:**
– Independence, proactive, and cross-functional working.
– English – Advanced level (6.0 at IELTS).
– Customer-driven.
– Proficient in banking software (T24) in FX, Savings, Fund Transfer, Credit Application.
– Strong negotiation and presentation skills.
– Proficient in Microsoft Office.

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**EDUCATION BACKGROUND**
**From 2005 to 2009**
**The Faculty of Economics – Agriculture and Forestry University of Ho Chi Minh City**
– **Degree Attained:** BA
– **Major:** Accounting

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**HOBBIES AND INTERESTS:**
– Hobbies: Reading business magazines, updating news and information via the internet, listening to music, dancing, and traveling.

**MY GOALS:**
– **Short Term Goal:** Striving for my career, challenging myself to gain experiences in specific and difficult fields.
– **Long Term Goal:** Promoted to a higher position. Have a long-term career with the company where I work and become a key person in that company.

**Life Philosophy:**
“Unless we have a desire to do, we cannot keep our face smile for long.”