Chuyên gia hỗ trợ kỹ thuật và tiếp thị số | Nam | 1987 | Quận 5 – Hồ Chí Minh
Giới thiệu về ứng viên
Technical Support, Digital Marketing, English Teaching, Hospitality Management, Time Management, Communication Skills …
AN DAT LUC
Address:
12/06 Nguyen Van Dung, Ward 6, Dist. 5, Ho Chi Minh City
Phone:
Email:
EXPERIENCE
2015 – 2017
**Technical Support Specialist, Dell Asia Pacific**
– Receives warranty via calls and emails for Dell support services and sends DSP onsite in the next business day.
– Applies knowledge of computer software, hardware, and procedures to solve problems.
– Arranges service by software or hardware vendors to repair or replace defective products.
– Maintains knowledge of technology innovations and trends.
2017 – 2020
**Night Auditor, La Veranda Resort by AccorHotels**
– Responsible for the audit of hotel daily revenues from rooms division, food & beverage functions, catering and spa operations.
– Responsible for a complete audit of hotel revenue from rooms, food & beverage and catering functions, including a manual audit of restaurant and bar daily sales.
– Supported front office & reservation as needed, acted as manager on duty during working hours.
– Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
2020 – 2022
**English Teacher & Scooters Leaser, Cherry Scooter & English Class**
– Teaches English from B1-B2 level for staff with Outcomes by National Geographic Learning.
– Leasing scooters for guests who are staying in resorts nearby.
Oct-2022 – Dec-2022
**Digital Marketing Consultant, Google Asia Pacific**
– Google Ads Global onboarding and Vietnam market training.
– Completed Final Product Onboarding Assessment and Workflow Security & Adherence – Training.
– Having knowledge of Google Ads, Google Shopping, YouTube.
– Troubleshooting for ads disapproval.
– Receiving and handling issues on phone calls and email.
EDUCATION
2005 – 2008
**Diploma of Business Administration, Saigon Technology University**
– Finance.
– Marketing.
– Human Resource Management.
– Business English.
– Business Analytics.
– Microeconomics and Macroeconomics.
2008 – 2010
**Diploma of Hospitality & Tourism Management, Queensfield International Business School**
– Completed the diploma of hospitality and management by Wigan & Leigh College UK.
– Practices at Raffles Hospital as a food & beverage assistant.
– English for Hospitality.
2011 – 2015
**Diploma of Windows Server Administration, Cao Thang Technical College**
– Work with virtual technology and understand how VMs work.
– Build a Domain & Domain Controller.
– Manage User & Computer Accounts in Active Directory.
– Deploy software to workstations on your domain with Group Policy.
– Control your Users & Workstation with Group Policy.
– Build a Windows VM and join it to your domain.
– English for IT.
SKILLS
– Fluently in English.
– Effective time management.
– Good at MS Office.
– Effective communication.
ACTIVITIES
– I spend most of my time reading books of self-development for my daily rituals and I do yoga in the morning and do meditation for peace of mind.
– I would like to do something that gives me more energy and eliminate something that wears me out.
