Chuyên gia bán hàng với kinh nghiệm quản lý đội ngũ và phát triển doanh thu. | Nam | 1982 | Quận 11 – Hồ Chí Minh

Sales Supervisor, Customer Service, Marketing, Client Relationship Management, Sales Strategy, Business Administration, Team Leadership, Cold Calling, B2B Sales, Revenue Growth, Market Research, Sales Performance …

**Curriculum Vitae Resume**

**Full Name:**
Mạc Vũ Tuấn Minh

**Date of Birth:**
February 28, 1982

**Nationality:**
Vietnam

**Health:**
Good. 1.75cm. 68kg.
Married.

**Contact Address:**
D22 Lu Gia street, Ward 15, District 11 HCMC.

**Cellphone:**
0931.43 66 56

**Email:**

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**Career Objective:**
– I would like to apply for Sales Supervisor position.
– To gain a broad base of knowledge in the Sales & Marketing section and build a stable career.
– I aspire to become a Senior Sales Manager within 5 years.

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**Qualifications, Experiences and Accomplishments:**
– Over 8 years of experience working as a Sales Supervisor & Sales and Marketing Representative at various joint venture companies and more than 5 years in the hospitality industry.
– Fluent with a strong background in Sales, Marketing, and Customer Service.
– Very good English speaking & writing skills.
– Honest, willing to work hard, quick learner, positive thinker, and always seeking self-improvement.

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**Education:**
– B.A, 2006, Hong Bang University, HCM City. Major in Business Administration.
– Certificate of Level A in Computer Science from Back Khoa University.
– Certificate of Accomplishment in Customer Service & Standards.
– Expertise in Sales, Customer Service & Marketing.

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**Work History:**

**Australia Migration & Recruitment Consulting**
*Client Relationship Manager*
*From October 1, 2022 to Present*
– Responsibilities:
– **Sales:**
– Cold call to potential clients from marketing campaigns (e.g., Facebook, Google).
– Invite clients for face-to-face meetings to understand their situations.
– Develop and maintain good relations with clients.
– Consult appropriate services/products for new and existing clients.
– Provide written plans for clients to ensure understanding of programs.
– Follow up with clients regarding their options.
– Enrich new sales leads and develop a client database through networking.
– Recruit and connect with partners to develop client databases.
– Understand and keep updated on market competitors.
– Manage 3 Sales Consultants and guide them to meet company goals.

– **Administration:**
– Work with the Marketing team to advise on target audience selection.
– Assist the Processing team in collecting client documents for visa lodgment.
– Coordinate with relevant parties for client document assistance.
– Implement other activities as directed by Office Managers.
– Assist allocated clients in preparing documents if required.
– Report to the Director of AMRC Vietnam.

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**Aeon Delight Vietnam**
*Sales Supervisor*
*From May 4, 2018 to September 30, 2022*
– Reported to Japanese Senior Manager.
– Main Duties:
– In charge of Sales & Customer Service.
– Search for prospect customers/distributors and manage existing customers (B2B & B2C).
– Create and execute strategic sales plans.
– Collaborate with the Marketing team for PDCA & Ads marketing.
– Cooperate with the OP team for service deployment.
– Responsible for sales data in Vietnam Singapore Industrial Parks.
– Prepare sales and customer statement reports.
– Cooperate with the Logistics team for shipment and delivery operations.
– Negotiate and close sales to increase revenue.
– Maintain customer service procedures consistent with Group policies.
– Prepare budget and analysis reports for management.
– Track payments and manage debt collection.
– Manage 3 Sales Executives & Sales Admin, driving revenue for the company.
– Sales Performance:
– 2019: 100% of the budget.
– 2020: 105% over the budget.
– 2021: 90% of the target (despite the COVID-19 pandemic).

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**JACCS International Vietnam Finance Company**
*Sales Team Leader*
*From January 2013 to March 2015*
– Reported to Sales Manager.
– Responsibilities:
– Ensure key business data is processed accurately and timely.
– Prospect for new customers and offer services.
– Create financial plans for clients.
– Negotiate and close sales contracts.
– Prepare monthly sales reports.
– Monitor sales balance data and supervise counters.
– Plan and supervise budgets for the sales team.
– Organize and develop soft skills for staff.
– Achievements:
– Second-best seller team in 2011 & 2014.

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**Renaissance Riverside Hotel SG**
*Shift Leader & Bartender*
*From October 2007 to May 2010*
– Managed by Operation Manager.
– Responsibilities:
– Prepare equipment and materials for service.
– Provide quality customer service and handle complaints.
– Make inventory reports.
– Prepare tables for service.
– Participate in service standard training.
– Set up schedules and train team members.

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**References:**
– AMRC Vietnam: Mr. Sang (Director Managing)
– Aeon Delight Vietnam: Ms. Loan (HR Deputy Manager)
– JACCS Vietnam International Finance Company: Ms. Quyen (Sales Manager)

**That’s all, Thank you for reading my C.V.**