Chuyên gia phát triển kinh doanh với kỹ năng quản lý | Nữ Hà Nội

Business Development, eKYC, Customer Relationship, Sales Skills, Training, Compliance, Negotiation, Finance, Project Management, Soft Skills, Technical Support, Market Analysis …

● KINH NGHIỆM LÀM VIỆC

○ FPT Software

• Senior Business Development
• In charge of eKYC-related projects, targeting Finance clients
• Maintaining relationship between Clients and FPT Software
• Deliver high quality performance

○ Tek Experts Vietnam

• Subject Matter Experts – Queue Manager
• Work as a supervisor to increase floor productivity
• Managing floor’s compliance, send report based on employee behavior to come out with an action plan
• Plan, create content, deliver training in our learning management system and in person for teams
• Collaborate with training and development for feedback, impact, versioning, update and report to deliver exceptional technical training
• Be accountable for the quality department needs
• Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action
• Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development
• Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects

○ Citibank

• Customer Relationship Specialist
• Finding new potential customer from different sources, expanding Citi’s Retail Banking market
• 2nd placed in Best Newcomer of Citi Hanoi with 385% KPI
• Winner of many mini contests on sales target given by the Engagement Department
• Increased target percentage every month while maintaining Rated A and A+ by expanding connection with new Priority Clients

○ Newstarland

• Real Estate Broker
• Specialized in Villas and high class Condotel
• Giving advises on Geomancy and Investment, helping clients solve their financial problems
• Tracking and analyzing the market’s fluctuations to find the best solution for sale planning

○ Amihara

• Kitchen Manager
• Received a promotion to the position of Kitchen Manager after 6 months
• Arrange shifts, leaves, in charge of employees in the Kitchen
• Make report on the ingredients quantity, manage fund on staff meal
• Make plan of new courses for the menu, improving the given recipe if needed
• Inspire teammates in an unusual way

● KỸ NĂNG

○ Có thể nói tiếng Anh lưu loát
○ Kỹ năng mềm
○ Kỹ năng đàm phán
○ Kỹ năng thuyết trình
○ Kỹ năng máy tính
○ Có thể làm việc dưới áp lực
○ Kỹ năng bán hàng

● HỌC VẤN

○ HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY

• Cử nhân Tài chính – Ngân hàng
• June 2012 – September 2016

● CHỨNG CHỈ

○ TOEIC: 855 Points

● HOẠT ĐỘNG

○ Event Planner – Host
• Tổ chức một giải đấu game với hơn 100 người tham gia trong 2 ngày.