Chuyên viên Marketing và Dịch vụ Khách hàng năng động, sáng tạo. | Nữ Bình Thạnh – Hồ Chí Minh

Account Executive, Marketing Executive, Customer Service, Project Management, Content Marketing, Communication …

TRAN NU HONG DUYEN
21/40 Van Kiep Street, Ward 13, Binh Thanh District,
HCMC

ABOUT ME
– Hello, I am Duyen, a person who is active, friendly and open-minded.
– I am looking for a job in a working environment where professional expertise and manners are highly regarded as well as where my specialization knowledge is utilized and developed.
– To be trusted with hard working ethic, patience and competence with high level of self-esteem to learn more through the experience gained are my strong points.

EDUCATION
– Ho Chi Minh City Open University
– Bachelor of Business English
– 2008-2012

SKILLS
– Fluent in Vietnamese and English.
– Proficiency in MS Office Suite.

WORK EXPERIENCE

– **Account Executive**
– Mullenlowe Vietnam
– Jun 2017 – Sept 2017 (4 months)
– HCMC, Vietnam
– Supported AMs and ADs in preparing materials for meetings and presentations.
– Worked with AMs in production of animatics, liaising with the Creatives and Producers.
– Managed and be responsible for producing Cost Estimates and paperwork with Finance.
– Managed the team’s priorities and diaries tasks to ensure smooth project execution with Clients.
– Managed the project to ensure clear communication and expectations between Agency teams and Client.
– Wrote client reports and monitored the effectiveness of campaigns.
– Arranged meetings and worked with suppliers to launch the campaigns.

– **Marketing Executive cum Customer Services**
– Aquoz Solutions
– Mar 2015 – Mar 2017 (2 years)
– Manila, The Philippines
– Managed Fan page, Website, Landing page, and social networks.
– Created Content Marketing such as writing ads, PR on social media.
– Worked with advertising agencies, suppliers, colleagues, and freelancers to meet campaign goals.
– Communicated with target customers and managed relationships.
– Assisted in marketing plans, budgets, and strategies.
– Maintained and updated customer databases.
– Observed competitors’ activities.
– Supported Marketing Manager and Colleagues.
– Addressed customer concerns and delivered services through live chat, email, and phone.
– Followed up on customer issues needing resolution.
– Prepared reports on daily operations as well as weekly and monthly summaries.

– **Account Executive – Crayola project**
– Leo Burnett Vietnam
– Oct 2014 – Mar 2015 (6 months)
– HCMC, Vietnam
– Worked with clients to discuss and identify their requirements.
– Collaborated with agency colleagues to devise advertising campaigns.
– Negotiated with clients and agency staff regarding campaign details.
– Wrote client reports and monitored campaign effectiveness.
– Arranged meetings and worked with suppliers to launch campaigns.

– **Executive Creative Director’s Personal Assistant / Junior Traffic**
– Leo Burnett Vietnam
– Mar 2013 – Mar 2015 (2 years)
– HCMC, Vietnam
– Ensured smooth workflow and productivity among departments.
– Arranged work schedules for the team and updated work status and project timelines.
– Communicated and resolved problems among departments.
– Developed multi-tasking skills and ability to work under pressure.
– Responsible for the entire process for final products.
– Assisted guests and clients during visits and handled administrative tasks for the team.
– Assigned specific individuals to projects based on requirements and timelines.

– **Receptionist cum Admin Officer**
– Leo Burnett Vietnam
– May 2012 – Mar 2013 (11 months)
– HCMC, Vietnam
– Welcomed clients in a professional and friendly manner, both in person and on the telephone.
– Served as backup for administrative/executive staff as needed.
– Maintained and organized the reception area.
– Booked air tickets and hotels for internal staff during business trips.
– Supported HR manager with insurance, annual leave reports, visa, and rentals.
– Managed office assets including stationery, equipment, and supply stocks.
– Assisted HR Manager and Managing Director with other assigned tasks.