Chuyên gia Nhân sự với kinh nghiệm đa dạng và kỹ năng ngôn ngữ tốt. | Nữ | 1982 | Quận 7 – Hồ Chí Minh

Human Resources, Recruitment, C&B, Japanese Translation, Customer Service, Employee Engagement …

Curriculum Vitae
Name: NGUYEN NGOC BICH THAO
Gender: Female
Date of Birth: 1982/03/14
Family Status: Married
Address: 56/9 Go O Moi Street, District 7, HCMC
Phone Number: [Your Phone Number]
Email: [Your Email Address]

**Education/License**
– **Bachelor of Arts in Oriental Studies – Japanese Language**
– University: University of Humanities and Social Sciences – Ho Chi Minh City
– Graduated: 2004/06

**Skills**
– **Japanese Proficiency**
– Level: N2
– Issued Date: 2004/02

– **English Proficiency**
– Level: C
– Issued by: University of Humanities and Social Sciences – Ho Chi Minh City
– Issued Date: 2002/10

– **MS Office Proficiency**
– Level: A
– Issued by: University of Natural Sciences
– Issued Date: 2003/01

**Working Experience**
– **2022/02－Present: Ankhapharm**
– **Position:** Human Resources Manager
– **Duties:**
– Recruitment and C&B
– Performance evaluation in HR activities

– **2012－2022/01: KIZUNA JV Corporation**
– **Serviced Rental Factory Chains – Long An Province**
– **Position:**
– *2018/10 – 2022/01: Human Resources Manager*
– *2013/11 – 2018/09: Customer Service Manager*
– *2012/10 – 2013/11: Sales and Customer Service Senior Executive*
– **Duties:**
– Provide HR services to Vietnamese and FDI Enterprises, including:
– Receive recruitment requests from clients, create JD and recruitment plan
– Interview and select suitable candidates
– Conduct labor market surveys, adjust salary frame annually
– Manage recruitment channels, sources, and candidates database
– Prepare annual recruitment budget
– Manage team and coach staff
– Establish good relationships with clients, resolve complaints/requirements
– Establish CRM system, analyze information and manage filing system
– Responsible for recruiting, training, and other HR issues (including C&B, salary scale, organizational chart, job description, performance rating system, KPI, etc.)
– Provide and execute HR services to clients (e.g., recruiting, C&B, work permit application, health insurance application, etc.)
– Organize employee engagement activities

– **Achievements:**
– Employee of the Year: 2013, 2014
– Promotions: 2013, 2018
– Other successes in Customer Services and Human Resources

– **2010－2012: RENESAS VIETNAM**
– **Position:** Japanese Translator and Interpreter
– **Duties:**
– Translate IT documents from Japanese to Vietnamese and English
– Interpret meetings between Japanese teams and Vietnamese teams
– Support HR work
– **Achievements:**
– Participated in completing more than 10 projects of software and hardware development
– Helped teams resolve complaints/requirements from Japanese clients
– Received high appreciation and salary increase during working period

– **2011-2010: JESCO Holdings**
– **Position:** Japanese Translator and Interpreter
– **Duties:** Same as above

– **2004－2010: VIETNAM WACOAL**
– **Position:**
– *2006－2010: Production Control Manager Assistant*
– *2004－2006: Production Control Staff*
– **Duties:**
– Responsible for production planning and information systems
– Contact Japanese MDs in Japan for all orders
– Resolve complaints/requirements
– Lead the creation of accessories lines
– Perform Japanese translation and interpretation tasks
– **Achievements:**
– Trained in Japan: 2004/10～11
– Business trip to Japan: 2005/10
– Promotion: 2006