Chuyên gia Tài chính với kỹ năng dịch vụ khách hàng xuất sắc. | Nữ | 1997 | Quận 1 – Hồ Chí Minh
Giới thiệu về ứng viên
Finance, Customer Service, Risk Management, Compliance, Retail, Hospitality, Multitasking, Communication, Teamwork, Organisational Skills, Problem Solving …
THANH HA TRAN
Date of birth: January 11, 1997
Gender: Female
Phone: (+84)
Email:
Address: Nguyen Thi Minh Khai Street, Da Kao ward, District 1, Ho Chi Minh City.
Website: https://www.linkedin.com/in/thanh-ha-tran/
CAREER PROFILE
– Bachelor of Commerce (Finance) graduated with an outstanding work ethic and an ability to learn, research and adapt to a new environment.
– More than four years of experience in retail market, hospitality as well as services industry, requiring fantastic customer service skills, well-developed organisational and management skills.
– Demonstrated excellent ability to comply with policy, multitask, communicate and work well in a team.
EDUCATION
– Nov 2017 – Dec 2019: Deakin University, Australia
+ Bachelor of Commerce
* Major: Finance
– Oct 2016 – Nov 2017: Deakin College, Australia
+ Diploma of Commerce
– Jun 2012 – Sep 2015: Vung Tau High School, Vietnam
+ High School Certificate of Education
WORK EXPERIENCE
– Mar 2020 – April 2021: ONE IBC PTE. LTD.
+ Compliance – Risk Management Officer and Customer Services
* One IBC Group specializes in providing pre-incorporation & post-incorporation services to entrepreneurs, investors, business owners around the world, ranging from offshore company formation, banking support to accounting & auditing services.
* Verifying the validation and correction of clients’ documents.
* Approving key risk management documents such as the Risk Management Policy and Risk Appetite Statement.
* Communicating with external partners on KYC report and raising issues on suspicious activities.
* Record-keeping and monitoring, reporting weekly to managers on risk screening status and records from partners.
* Coordinating with other staff to prepare documents complying with requests from clients and regulations of jurisdictions.
* Submitting declaration to ordered jurisdiction’s system (mainly Hong Kong, UK, Belize, and UAE).
* Checking with partners on processing status, incurred charges, updates, and resolving incident problems.
* Monitoring and reporting to team leader regarding account balance, quotation, and bookkeeping.
– Oct 2019 – Feb 2020: TANG EVENTS, AUSTRALIA
+ Part-time Promoter (Host)
* Advertising, promoting weekly events and festivals through social platforms.
* Booking tickets, booths, VIP packages, and other inquiries.
* Communicating and maintaining pleasant customer relations with patrons and guests.
– Jul 2017 – Dec 2017: TEN SUN BAKERY, AUSTRALIA
+ Part-time Sales Assistant
* Taking orders.
* Assisting chef with preparation of baked goods.
* Cleaning and tidying up of appliances, aisles, and display areas.
* Processing sales transactions.
– Apr 2017 – Dec 2019: ORGANICALLY GROWN, AUSTRALIA
+ Part-time Sales Assistant
* Assisting customers in locating merchandise within the store, providing information on pricing and product availability.
* Offering advice and suggestions to customers regarding the use of products.
* Ensuring perfect visual merchandising standards, cleaning duties.
* Taking in deliveries, filling in stock orders, keeping up to date with price and special promotions.
* Processing cash and card payments, balancing cash registers with receipts, responsible for security and fraudulent credit card issues.
* Answering queries, phone orders, and responsibly dealing with customer complaints.
* Supervising and assisting manager in training new staff.
CERTIFICATIONS
– 2020: IELTS Certificate with score 6.5
– 2020: Certificate of Practical Logistics for Beginners (S.O.C Institute)
REFERENCES
– Mrs. Therese Toulmin (Shop Owner)
– Mr. Nicholas Ho (Head Host)
+ Organically Grown
+ Tang Event
+ Tel: +61
+ WhatsApp: (+61)
– Ms. Sen Le (Finance Manager)
– Mr. Huynh Song Kha
+ One IBC Pte. Ltd. (Senior Manager – Indo – Trans Corporation)
+ Tel: (+84)
+ Managing Director – S.O.C Institute
+ Email:
+ Tel: (+84)
