Kỹ sư sản xuất với kiến thức về vật liệu bán dẫn | Nữ | 1993 | Thủ Đức – Hồ Chí Minh
Giới thiệu về ứng viên
Production Engineer, Materials Science, Semiconductor, Team Working, Customer Service, Technical Support …
**NGUYEN THI KIM YEN**
**My Goals:**
– Seeking a company that offers opportunities for excellent career development.
– To obtain a position that will enable me to use my strong skills and ability to work well.
**Personal Information:**
– **Gender:** Female
– **Date of Birth:** 16/11/1993
**Education:**
– Graduated from HCMC University of Science
– Major in Materials Science
– GPA: 7.7
**Skills:**
– B grade informatics certification
– Knowledge of basic materials and high-tech materials
– Use English in communication
– Team Working
– Understand semiconductor materials and how to build them
– Able to work independently
– Proficient in Excel, Word, PowerPoint
**Achievement:**
– Completed graduation thesis: Preparation and photocatalytic activity of SnO2 nanoparticles by hydrothermal method.
**Experience:**
1. **Production Engineer**
– **Organization:** Olympus VietNam
– **Duration:** August 2015 – February 2018
– Resolve problems affecting manufacturing.
– Maintain practice rate.
– Answer emails and calls with suppliers regarding planning and materials.
– Support the manager in making monthly and quarterly reports.
– Evaluate new materials.
– Improve and develop production to ensure customer satisfaction.
– Present ideas for product development.
– Instruct new members.
– Advanced training in China.
2. **Customer Service Contact**
– **Organization:** Mettler Toledo
– **Duration:** March 2018 – March 2019
– Find new customers via phone.
– Create quotations in the system and contact frequent customers for service promotions.
– Work closely with the Service Manager and Service Team to achieve Service Sales targets.
– Cooperate with the service field team to ensure performance and service quality meet customer expectations.
– Answer emails and phone calls regarding customer inquiries.
3. **Technical Customer Support**
– **Organization:** FireApps JSC
– **Duration:** March 2019 – Present
– Resolve customer issues via Box chat.
– Check code and scripts of themes, support theme updates for smooth operation.
– Modify customer themes using CSS.
**Hobbies:**
– Watching TV
– Traveling
– Listening to music
**References:**
– Nguyen Quy Lien, Merchandiser at District 1
– Cao Thi Bich Thuy, Customer Service at MTVN
