Chuyên gia tuyển dụng với 6 năm kinh nghiệm quốc tế. | Nam | 1981 | Tri Ton – An Giang

Recruitment, Human Resources, Administration, Customer Service, Translation, Hospitality, Pre-opening, Interviewing, Onboarding, Staff Management, English Proficiency, Payroll …

RESUME (CV)
Apply For Recruitment Specialist

**Full Name:**
Le Van Duoc

**Gender:**
Male

**Height:**
1m73

**Weight:**
65 Kg

**D.O.B:**
19/04/1981

**Permanent Address:**
9, Le Thanh Ton Street, Tri Ton District, An Giang Province, Viet Nam

**Email Address:**

**Mobile Phone/ Zalo:**

—

**I. Personal Summary:**
– Being Energetic, Self-Motivated and Service Orientated Professional
– 6 Years Working Abroad in Penang Island of Malaysia as HR & Admin Supervisor
– Provided More Than 3000 Workers for Electronics Companies
– Graduated as an English Bachelor
– Experienced in:
– Translation
– Interpretation
– HR & Administration
– Customer Care Service
– Hospitality Jobs with High Responsibility
– Flexible in Ability to Adapt to Challenges
– Quick Learner Who Can Absorb New Ideas
– Effective Communicator
– Interested to Join an Australian Company in Binh Duong as Recruitment Specialist

—

**II. Working Experience:**

1. **November 2020 – Feb 2021:**
– **Recruitment Executive at New World Phu Resort:**
– In Charge of Recruitment Update of the Resort
– Post Job Vacancies on Public Channels
– Contact Candidates and Arrange Interview Schedule with Department Head
– Follow Up and Report on Recruitment and Hiring Status Daily
– Search and Approach for Potential Candidates
– Arrange for Offer Letter
– Seek Approval from Owner
– Contact Candidates for Job Offer and Onboarding Arrangement
– Welcome Onboard:
– Arrange to Pick Up
– Email, Connect ID, Work Tools
– HR Documents as Regulated
– Update Information of New Staffs into System
– Other HR Job Tasks to Support for HR Team at Pre-Opening Period Without HR Department Head

2. **23/10/2018 – 25/05/2020:**
– **Human Resource Coordinator at Radisson Blu Resort Phu Quoc:**
– Key Person to Recruit Almost All Staffs (About First 250 Staffs for Pre-Opening Time)
– Handled All Matters Because Human Resource Department Had Only One Staff at That Time
– Admin:
– Staff Accommodation
– Staff Transportation
– Staff Meals
– Security Entrance Card
– Recruitment:
– Look for and Short List CVs, Interview
– Offer Letter:
– Seek Approval from GM, Owner
– Contact Candidates
– Welcome Onboard:
– Arrange to Pick Up
– Email, Connect ID, Work Tools
– HR Documents as Regulated
– Update Information of New Staffs into Cadena System

3. **20/03/2017 – 10/2018:**
– **Reservation Officer for Fusion Resort Phu Quoc:**
– Responsible for Taking Reservations Over the Telephone, Email from TA, OTA and FIT Guests
– Explain Resort Services and Facilities in a Positive Manner
– Ensure Knowledge and Update of Reservation Systems
– Follow Up on All Guests Requests
– Ensure Information Relating to Reservations is Keyed Correctly into the System
– Follow Up Administration of Each Booking to Help Reception Team Carry Out Check-In Operations Effectively
– Ensure Deposit or Payment is Followed Up and Accurately Updated in PMS and Reports

4. **03/2010 – 12/2016:**
– **Interpreter cum HR & Admin Supervisor in Right Right Manpro Sdn. Bhd. (in Penang, Malaysia):**
– Provide Translation and Interpretation Services to Clients & Internal Departments and Workers
– Carry Out HR & Admin Job Tasks:
– Support to Interview Vietnamese Workers in Vietnam from Malaysia Office via Online
– Worker Accommodation Matters
– New Arrival & End Contract Matters of Foreign Workers
– Repatriation & Vacation Arrangements for Foreign Workers
– Air Tickets Purchase for All Foreign Workers & Staff
– Insurance and Medical Claim for Workers
– Runaway Workers Matter
– Reports to Local Labour Office, Clients and HR & Admin Assistant Manager

5. **01/2008 – 02/2010:**
– **Hotel Manager for Ngoc Minh Hotel:**
– Supervise and Operate the Front Desk
– Ensure Guests’ Needs and Expectations are Met
– Handle Check-In and Check-Out for All Guests
– Handle All Keys, Mails and Other Special Requests for Guests
– Handle Tour Selling and Tour Arrangement
– Provide Information and Assistance to All Guests
– Work in Harmony with All Hotel Employees

6. **10/2006 – 09/2008:**
– **Full Time Job at Contact Center of VMS-MobiFone Partner:**
– Take Calls from Customers and Provide Accurate, Satisfactory Answers
– De-Escalate Situations Involving Dissatisfied Customers
– Collaborate with Other Call Center Professionals to Improve Customer Service

7. **2007– 02/2008:**
– **Representative in Vietnam cum Interpreter for a Non-Profit Organization:**
– Helping Orphan Worldwide

8. **09/2006 – 12/2006:**
– **Part-Time Job in Real Estate Company:**
– Guide Foreigners in Seeking and Hiring Houses, Rooms

—

**III. Academic Education:**

1. **09/2002 – 06/2006:**
– English Bachelor (B.A) at An Giang University

2. **10/2006 – 12/2006:**
– Customer Care Skills and Telephoning Skills at VMS-MobiFone

3. **12/2007 – 03/2008:**
– Trained Occupation Receptionist, Studied Opera Hotel Edition at the ParkRoyal Saigon Hotel

4. **2017:**
– On Job Training for Reservation and Comanche System

5. **2018:**
– Cadena System

—

**IV. Skills:**

1. **Language Skills:**
– Fluent in English (B.A Certificate)

2. **IT Skills:**
– Proficient in Excel, Word, Internet, PowerPoint

—

I declare that the information given by me for this resume is true and accurate. I also authorize any investigation of the above information for the purpose of verification.

**LE VAN DUOC**

**Updated Date:**
19th February 2022