Chuyên gia bán lẻ với kinh nghiệm quản lý và đào tạo đội ngũ. | Nam | 1995 | Huyện Bình Chánh – TPHCM

Quản lý bán hàng, Dịch vụ khách hàng, Đào tạo nhân viên, Quản lý kho, Kế toán tiền mặt, Bán lẻ, Tư vấn bán hàng, Quản lý đội nhóm, Kỹ năng giao tiếp, Lập kế hoạch, Đạt chỉ tiêu doanh thu …

**Anh Tuan Tran**
Hi recruitments, I’m writing this CV to show my interest in this position.
As a fast learner and good at both teamwork and individual tasks, I believe my abilities and experience should be suitable for this job and can contribute to the growth of the company.

**EDUCATION**
– **HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY – HUTECH**
– Major: Commercial English
– GPA: 2.8/4
– TPHCM, Vietnam 2013 – 2017

**SKILLS**
– Computer: Word, Excel, PowerPoint

**WORK EXPERIENCE**

1. **Sales Staff**
**Mumus**
June 2017 – October 2018
– Customer Services
– Displaying products in store following company routine
– Cleaning products to enhance customer experience
– Stock Management

2. **Sale Advisor**
**H&M**
October 2018 – October 2020
– Unpacking in the morning
– Customer Services
– Cashier
– Fitting Room Keeper
– Stock Management
– Delivery in the evening
– Support management team to reach sales target
– Support visual team to display garments to attract customers following H&M routine

3. **Cash Office Responsible**
**H&M**
November 2020 – November 2021
– **Administration:**
– Complete all cash handling, accounting, and personal requirements in a secure, accurate, timely manner
– Complete required reports and data entry
– Communicate with relevant departments to resolve problems in store (e.g. Accounting, Payroll, IT, Controlling, Security, and Area/Regional Teams)
– In charge of security in store regarding losses and report mistakes
– In charge of monthly and weekly reports, communicate with vendors for ordering supplies
– **Selling:**
– Ensure H&M routine work efficiency with all staff in store
– Communicate with management team to reach sales target
– Prepare cash handling correctly to support management in reaching sales target
– **Training and Information:**
– Train and educate staff and management teams on administration procedures
– Communicate all accounting and cash handling routines and policies within the store
– Adapt to new policy or procedure changes and communicate to colleagues
– Ensure health & safety, legal, and security issues are handled to H&M standards

4. **Department Manager**
**H&M**
November 2021 – March 2023
– **Selling:**
– Ensure team follows routine for optimal customer service
– Solve all problems in store (customer feedback, staff issues)
– Ensure garment flow and efficiency of store sales plan
– Communicate with manager and VM team for efficient store sales plan
– Drive sales to meet targets
– **People:**
– Support, lead, and manage team to enhance working experience
– In charge of recruitment, training, and development of talent
– Evaluate performance of team members
– Organize training classes for team members
– **Profitability:**
– Follow up and take action to meet all KPI targets
– Plan and manage effective staff hours for profit
– Ensure admin tasks and security issues in store

5. **Senior Supervisor**
**Zara**
April 2023 – Present
– **Product / Commercial / Visual:**
– Ensure shop floor layout and product display meet company standards
– Maintain floor image according to company standards
– Drive operational performance and store procedures during scheduled shifts
– **Operation:**
– Ensure store opening and closing as assigned
– Follow up with staff to provide high standard customer service
– Handle customer special cases and solve problems as needed
– **Human Resources:**
– Welcome, introduce, and follow up on training for new team members
– Organize and manage duty roster effectively
– Develop positive relationships with team through communication
– Be present during conflict cases and report to Store Manager
– Other activities as assigned by superiors