Nguyễn Thị Ngọc Yến 1987 0

NGUYEN THI NGOC YEN
123A Huynh Van Banh Street, Phu Nhuan District
Ward 17, Ho Chi Minh City
PERSONAL INFORMATION
Full name :
Nguyen Thi Ngoc Yen (Ms.)
Date of birth :
September 3rd, 1987
Place of birth :
Hai Phong
Material status :
Single
Mobile phone :
Email :
CAREER

OBJECTIVE
I desire to become a member of your professional and international workplace as well as contribute
to the development of your company in the future. Furthermore, I can use my

skills
in the best way
to achieving the company’s goals as well as being an excellent staff and being promoted to a higher
position.
ACADEMIC BACKGROUND
• University of Finance–Marketing (Bachelor of Arts- Business English):
2005 – 2009
• In-house Training:
ACE Management Services:
The Art of Closing Sales Certificate
• Communication Skill Training (The Youth Center)
• Law University :
3nd Bachelor in Law (in process)

EXPERIENCE
RECORD
1. From 07-2009 to 07-2011 :
APL-NOL Ltd.,Co
Deputy Director :
Mr. Tran Huu Trung
Position :
Sales Support – Sales Department
Key responsibilities :
• Assist Deputy Director to arrange Bank, health claims, making necessary reports for
weekly/ monthly/ yearly meeting in domestic and overseas
• Assist Sales team to send daily Rate request to Pricing team (in Singapore), inform
shipping price to customers by emails/ phone calls as well as prepare necessary
document for new project (For example:
making list of new Japan customers for
sales member to take care)
• Attend and record weekly/yearly meetings with CEO, Managers, Sales team
• Answer, satisfy all call-in from Clients and transfer to sales in charge
• Welcome customer and inform to department in charge
• Assist Maketing Dept. and HR Dept. in:
– Making Advertising / Sailing Schedule in VET, VCCI, Amcham,
Eurocham, Shipping Gazette magazines.
– Company event:
Yearly Sales Meeting in Vinpearl, Nha Trang
Administrtion work:
order stationary, flight ticket, taxi.
•
2. From 07-2011 to 05-2014 :
A&EM HOTEL GROUP
Manager:
Mr. Nguyen Quang Huy
Position:
Cashier cum Receptionist – AEM 280 Le Thanh Ton, Dist 1
Key responsibilities :
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries
and also answer inquirers over the phone
• Inform guests of the services and accommodation rates in the hotel, make
reservations for guests according to their needs
• Checking internet bookings and walkin bookings everyday to report incoming and
outgoing guest for manager and relevant department
• Build good relationship and rapport with guests to make them feel comfortable and
address any complaints they might have in a very courteous manner to protect the
image of the hotel
• Prepare internal payment including power/ water/ internet/ telephone monthly bills,
food for restaurant, stationary… as well as collect customers’bill
• Report issues to mânger quickly and solve problems if necessary
• Make reservations and book travel tickets/ flight tickets for customers and guests
3. From 06-2014 to 04-2016 :
VIETJET AIR
Manager:
Mrs. Nguyen Thi Phuong Thao
Position:
Ticketing Officer – Tan Son Nhat International and Domestic Airport
Key responsibilities :
• Sell airport tickets and make reservations for passengers in accordance with their
requests
• Solve problems that arise at the ticket counter:
booking and payment of value added
services
• Support customer if any urgent requestment:
check-in when gate closing, guide
regulations for customers…
• Maintain smooth coordination with Call Center division, Customer Service for
related operations.
• Update new processing of tickets, luggage and additional services.
• Offer to sell other products such as seats, seat upgrade to Skyboss, Check-in
luggage, In-flight services, etc.
• Resolve passenger complaints about their tickets, luggage, additional services, etc.

SKILLS
❖ Fluent in written and spoken English
❖ French (Diploma A)
❖ Computer

skills
– Ms Word, Excel, Power Point, Outlook, Internet skill
SOFT

SKILLS
➢ Hard working, enthusiasm, careful
➢ Able to work in team or independently
➢ Friendly, eager to learning, responsibility
➢ Work under pressure
HOBBIES
– Travelling
– Go to cinema, coffee with friends every weekend
– Reading Oxford bookworms
– Taking daughter to big mall, baby center, food court
REFERENCE
Available upon request.
Mr.Tran Huu Trung – Deputy Director of APL-NOL Co.Ltd –
Mrs. Nguyen Thi Phuong Thao – CEO Vietjet Air
Mr. Nguyen Quang Huy – Manager of A&EM Hotel –
Ho Chi Minh City, March 27 2018
Nguyen Thi Ngoc Yen